Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
You can’t handle the truth. Sometimes I think the reason why people don’t use temperature and humidity loggers is because they may discover the truth, or have what they already suspect confirmed. In a couple of recent discussions we have had, we have discovered how humidity loggers revealed unpleasant truths. In one case our initial […]
The following graph clearly shows that the vaccine fridge is too cold. Vaccines need to be stored between 2° and 8°C. In this case the fridge is continually dropping below 2°C. There are a couple of points to be made, however: 1.By using the Thermocron Temperature Logger, we know that the vaccine temperatures won’t be […]
eTemperature version 8.11 has just been released and is available from the software page. It is available as a free upgrade to all paid users. Version 8.11 has the following new features: Home tab: The home tab contains a list of the most recenlty opened files. This option also allows you to filter for specific […]
Glitterbug is a very easy and fun way to train people in handwashing. Following are some Glitterbug Handwsahing instructions to help you on your way: The Glitterbug Handwashing Lotion glows under UV light. It is the lotion itself that is glowing. When people rub the Glitterbug lotion into their hands and shine a UV light […]
After the success of our irst Vaccine Storage Temperature Poster, we have now done a second run. We have made some minor changes to the poster. On the front of the poster we have an arrow up and down pointing towards 5°C. We also added the words “Strive for 5” to latch in with the […]
Ever wondered if your dishwasher or glass washer reaches the temperatures that it is meant to? There is a simple method to accurately check the temperature. The Thermocron TCX a high temperature data logger can withstand temperatures up to 125°C Simply set up the logger using eTemperature to record how often you want the temperature […]
The wireless temperature and pressure logger just moved a step closer to being reality. The final design has been made and we are buying the parts. So by the end of March we hope to have a working model. It will be using the code from our existing wireless temperautre and humidity logger, and just […]
OnSolution has a food safety data logger that is the size of a credit card. It is ideal for use in cafes, clubs, restaurants and any food preparation area. The LogTag Food Safety Logger is set up using analyser software. In the set up you tell the logger how often you want it to record […]
Cakes must be kept in a temperature and humidity controlled environment. Did you realize that the humidity will affect a cake, the icing and the cream filling? OnSolution has the perfect logger to ensure that the temperature and humidity is perfect for the storage of cakes: The LogTag HC. Too high humidity will make the […]
It was World Nutella Day yesterday. See http://www.nutelladay.com for proof. Which I think is absolutely awesome. So now everyone in the world can enjoy some Nutella. It may not be the perfect dietary solution for the starving millions, but it’s a great start. I don’t know if it was spread around (pun intended) with bread, […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.