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The following graph clearly shows that the vaccine fridge is too cold. Vaccines need to be stored between 2° and 8°C. In this case the fridge is continually dropping below 2°C.

Vaccine Fridge Too Cold
Edit Clear indication that the vaccine fridge is too cold.

There are a couple of points to be made, however:

1.By using the Thermocron Temperature Logger, we know that the vaccine temperatures won’t be varying as much as the data logger itself. The thermocron is slightly more sensitive to temperature change than the vaccines.

2. The accuracy of the Thermocron is better than 0.5°C.

3.The standard has 2°C as a minimum to provide a good safety barrier. 0°C is the critical temperature because a frozen vaccine becomes ineffective.

4. Since the minimum temperature shown is 1°, it isn’t panic stations yet. The stock is probably still OK but you should be contacting the supplier.

5. If the temperature had been bottoming out below 1° then there is a good argument for the disposal of all the stock.

6. Immediately, the fridge needs to be adjusted to make it 2° warmer. The installer will probably want to do this themselves, or they may talk you through the process over the phone.

7. If the fridge appears to always be correct (i.e. the displayed temperature is always within limits) then we would still argue that the fridge needs to be warmer. What is being shown is that there is a difference in temperature between where the Thermocorn temperature logger is located, and where the fridge sensor is located. Both locations need to be compliant.

And at the top end:

1. The maximum temperature typically reached is well below 8°. Warming the fridge up by 2° will not cause it to be too warm.

2. If you have a scenario where it is swinging too much (i.e. getting too hot AND too cold) then the fridge needs to be adjusted to turn on and off more often. Vaccine fridges allow you to do this. A domestic fridge probably doesn’t, and needs to be replaced with a vaccine fridge.

3. The spike at the start is where the thermocron temperature logger was programmed and then put in the fridge. It can be ignored.

4. The spike shortly after (where it reached 11°C) was due to restocking or leaving the fridge open. There is not a fridge issue, but either a process issue or staffing issue. I will discuss this in another blog.

 

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.