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Easter eggs and hot cross buns

I don’t know which one is more amazing, how quickly easter eggs and hot cross buns appear, or how long it takes them to disappear.

We didn’t even have time to take down the Christmas tree before we could start buying Easter eggs and hot cross buns. Is this an attempt by big business to remind people that Christmas and Easter are directly related?

But then my usual sceptical size returns and I realise that it is just commercialism going horribly wrong. It’s all about milking an event for all that it is worth.

But Easter is now over. And now the shelves are filled with half price Easter eggs. Half price Easter eggs are still dearer than blocks of chocolate so I don’t think there are many great bargains out there yet. And the useby date on them indicates that a block of chocolate is far fresher. At least they are made on demand, and not a year in advance.

And so they have to clear the excess stock that they ordered in. I can understand why there are Easter eggs still on sale.

But hot cross buns still being flogged off in supermarkets? It’s not like they are selling a week old bun. These are still fresh. So they are still baking hot cross buns.

This is where we start to find the truth about 50 billion tonnes of hot cross bun dough being shipped from Ireland and is laying dormant out the back.

And so I finish my 458th hot cross bun for the year. Only one more bag left. I may have to duck off to the shops to buy some more before they all disappear.

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.