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You know what I mean. Those mobile sources of culinary delight. The food vans. My brother works in one. He keeps on complaining on how the inspectors are all over them. I’m happy with that. It’s nice to know. But I suspect that it is because you can be seen to be tough on food […]
Yesterday I picked on the pie warmer at soccer. Run by volunteers, typically for 30 or 60 minutes. Totally unaware of what has come before, or gone after. But then my mind roamed to the pie warmers that I see late at night in service stations. It’s cold outside. You have just filled up with […]
I say soccer, but it could be anywhere. For now, I will contemplate the virtues of food safety at soccer. I have “volunteered” at the local sporting club’s canteen. They have a pie warmer. Worked out where this blog is going yet? It’s warms pies. What’s great about this one is that you can grab […]
It’s Tax Time Again. What a great time of year. Have any money left in the budget for small items of equipment? OnSolution are offering a 15% discount for all orders received by 30th June 2012 if you mention this Blog and the word Taxing. Published: 2012-06-24
Where should I place my Vaccine Temperature Logger? I am frequently asked this question. If you read “strive for 5” it suggests that you need to understand your vaccine fridge, so the logger should be placed in different locations after each time that you download your temperature log. From having the logger in a different […]
In my last blog I bagged out my teenage children for totally failing to consider food safety with their school lunches. And then I cast my mind to the office fridge and that infamous Star Trek line comes to mind “It’s life Jim, but not as we know it”. To start it off, they are […]
Times are slowly changing. I remember as a child taking my sandwich to school with ham, salami or cheese on it. In Wagga, the summer days would easily hit 35°C most days. Our school bags were nice little incubators. Now my children have their insulated lunch bags, with ice packs, and their bags are kept […]
Here’s a simple question – how are the principles that are enforced on business applied in my own home? Potentially hazardous food must be stored below 5°C: Given that most domestic fridges don’t have a temperature display, then the answer will be “probably”. Since I have the luxury of selling temperature loggers, I can know […]
It’s important to me. And it’s important to you. Or it should be. But Google has shown me that it isn’t. Well, to most of you. I know there are a few exceptions. And to make it even worse, I suspect that those exceptions are people like me working out who else cares. Let me […]
We are giving away free copies of our Temperature Danger Zone poster. Actually, I don’t think it is possible for us to sell free copies of our Temperature Danger Zone poster so there is possibly a bit of redundancy in that last statement. Redundant or not, the point remains – we are giving away free […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.