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There are lots of debates and forums on the ideal temperature in a server room. Searching on line produces many results, most agreeing, but some are conflicting.

To promote reliable operation and long life on components, then it is vital to ensure a narrow temperature range. Too hot, components start to fail: too cold and they operate slowly, or just freeze up. The cost of a failure can be considerable, the hours lost because of slow operation and the frustration of users cannot be calculated.

What is the ideal temperature? When you consider that computers are a vital part of equipment in offices that are designed to be used by humans, then it would be logical to assume that the ideal temperatures are those that would be ideal for humans. This is in the range from 10°C to 28°C, with between 35% and 50% relative humidity. Ideally the range should be perfect working temperature and humidity which is 21°C o 23°C at 45% relative humidity.

Temperature is important, but air flow is critical. It would be silly to have the world’s best air conditioner in your server room and then place the server into a sealed cabinet! The air flow around the server and through the fan must occur to prevent “Hot Spots” occurring as Computers and Servers give off heat as they operate.

Server Room: These are specifically built to house the servers; to protect them from fire; to limit access for security. Air conditioning is essential for these rooms, as is a good air flow. As most servers run 24 hours a day, the air conditioner must be appropriate to be able to run 24 hours a day. The sensors regulating the temperature and humidity must be place in the right locations within the room to ensure uniform temperatures are maintained.

How to ensure the best locations of the air conditioning temperature sensors is to use temperature data loggers in the room when the shelving and servers are in place but not operational. Place the temperature loggers, such as Thermochron TC (this instrument measures temperature only), around the room, on shelving, behind servers, on servers and on the wall and run the air conditioning for 48 hours. Collect the data using eTemperature and then analyse the results. Place the sensors in appropriate areas and then run the air conditioner again to double check the calculations. Once satisfied that the sensors are in the right locations, start the servers, and again use the temperature loggers, around the room, check that you have chosen the right locations.

An existing Server Room can also be temperature mapped in this way by using the Thermochron TC. Once the temperatures are mapped, then you can be satisfied that the air conditioner is working well, or you will need to either move, or incorporate more sensors

Once it is all set up, then ensure that the air conditioner runs, that you regularly check to see if it is either accidentally turned off, or the door is left open.

Temperature loggers should be used to log the temperatures and to see if there are times when you could save power by turning the air conditioner to night modes. This would be done when the servers are less used, such as weekends.

Monitor of Temperature and Humidity

Ongoing monitoring of the temperatures around the servers and in the room, must continue, to ensure that you are achieving the best performance form your servers. There are systems available. We invite you to take a look at our range of data loggers.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.