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One question that occasionally comes up is “what happens when the Thermochrons goes over it’s maximum temperature?”. It depends upon the unit but: All models will simply display the maximum temperature for that unit Going up to 100°C tends to be fine Going too high (sorry, no firm rule as to “too high”) will corrupt […]
Years ago we made a poster comparing the Australian dollar. Unfortunately if I did the comparison now it would be more like: Size: Almost identical Strength: Both strong Usability: Both reusable Difference: One is warming the economy, the other records the temperature. But all the original jokes can be made about the US dollar: Size: […]
There are lots of debates and forums on the ideal temperature in a server room. Searching on line produces many results, most agreeing, but some are conflicting. To promote reliable operation and long life on components, then it is vital to ensure a narrow temperature range. Too hot, components start to fail: too cold and […]
It was a strange way to start a telephone conversation about a temperature logger, but our customer needed to know. After telling him the answer, I quizzed him why he needed to know. He is doing an experiment on the temperature of the cow’s second stomach, so needed a small device that would not be […]
Many a day goes by where we get asked about the benefits of logging temperature, and how does a temperature logger help with the compliance to food safety requirements or the requirements of “Strive for 5” vaccine storage. But, every now and then there comes a question that makes us think and use the knowledge […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.