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This is the General Purpose Temperature Logger with a temperature range between -40°C and 85°C. The Logtag Temperature is about the size of a credit card The Logtag Temperature has 2 LEDs. One is green to indicate that everything is OK and the other red to alert that a temperature alarm has been breached This […]
After a recent blog there was a bit of discussion about hand washing versus gloves. So a very short blog today because I’m not an expert on the subject (not that it has stopped me before). Just a quick simple question: What are your thoughts about hand washing versus gloves when it comes to food […]
Every Friday without fail (well, in my time with them), the Friday Funnies are delivered on Friday (occasionally Thursday). It is just a random collection of jokes but with many anecdotes contributed by readers. It is put together by Patricia Cameron-Hill & Shayne Yates who run a series of comedy type presentations for conferences and […]
Can improving safety actually make things worse? Can good hand washing training actually be bad? In my previous blogs I discussed Volvos, 4 wheel drives and temperature loggers. Now the question is turned to hand washing. Let me say up front that this blog is based on the fact that hand washing decreases the spread […]
Can improving safety actually make things worse? In my last two blogs I picked on drivers of safe feeling cars who then drive more recklessly because they feel safe. Now I want to turn to temperature loggers. Temperature loggers are a great idea. They are the perfect audit tool (because they don’t fabricate results like […]
Disclaimer: This blog is filled with black humour involving car safety and accidents. Please don’t read on if this is likely to upset. OK, releasing unsupported scientific argument isn’t the best. But a quick google on airbags and driving patterns quickly brought up this which I thought was interesting because it’s an old article talking about […]
What do hand washing and financial illiteracy have in common? The guys at freakonomics have the answer. Their books are a great read as well, but probably won’t get you an A+ in economics in school. Maybe a detention for being disrespectful or free thinking.
What do eggs, Volvos and SAP have in common? Philosophy. Well, my type of philosophy. Which came first – the chicken or the egg? Do bad drivers chose Volvos, or do Volvo drivers become bad drivers? And finally, do large companies trying to avoid paying on time chose SAP, or does SAP turn good companies […]
We are currently working on the new version of eTemperature and it will be ready for release very soon. For many years the feedback about eTemperature tended to be consistently “it’s very easy to use”. Because of that, we don’t make large changes to how it looks or works. So for many, it will look […]
We are pleased to announce the launch of our temperaturelogger.com.au web site. This is a one page web site trying to inform people about temperature loggers. It has information on what temperature loggers do and also has an offer to receive our fact sheet. When asked who our main competitor is, we always answer “ignorance”. […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.