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One of the critical settings when programming a Thermochron logger is the sample rate. The sample rate is how often the unit will record the date/time and temperature.

The faster it samples, the faster it will consume its memory. That is why below the sample rate is a display of how long the memory will last before it is full.

The units are re-usable so filling the memory isn’t an issue there. But if you want to have a complete picture of what is going on you will need to download the results before the memory is full.

But if you sample too slowly, you will possibly miss critical data. For example if you are monitoring a fridge once every 30 minutes and it has one reading that is too high, then you don’t know if it was for only a couple of minutes or up to nearly an hour.

Keep in mind, however, that 2000 (or 4000 or 8000 depending upon the model) readings is quite a few. Sampling once every 5 minutes will last a week. And the temperature doesn’t change that rapidly in most places.

So what should the sample rate be?

For some people (e.g. transport applications) the length of the journey is the limiting factor. In this case the sample rate must be slow enough to ensure full coverage of the trip.

If you are monitoring you own fridge, freezer or room then a sample rate of 5 – 20 minutes is probably about right. At 5 minutes you will need to retrieve the results each week but at 20 minutes you only need to do it once a month.

If you have the larger memory models then you won’t have to download as often.

If you are monitoring a process of some sort, then you will probably be after faster sampling but will download the results on the spot.

And at the other end of the spectrum are people who want months of data. If that is the case then there may be even better models that we can offer you.

But if you are not sure, just ask us and we are happy to give advice.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.