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The issue A customer asked if they could change the line thickness in the graph on eTemperature. It was too thin for photocopying if needed. The solution eTemperature allows users to customise many aspects of the report. This feature is a very advanced feature and demonstrates the tradeoff between pure power and simplicity. This feature […]
eTemperature 8.24 has to key changes: New data formats for the Excel export Dual sliders for the min/max instead of two sliders Excel export formats When pressing the Excel button, you now have 3 options. All readings: The first option will export the entire table as is, and is the equivalent to how eTemperature used […]
Version 8.23 of eTemperature has just been released. This is a minor release that fixes a bug that fixes a minor bug that was found on two sites. It has not been reported on other sites. Recent updates of eTemperature have a built-in update feature and will automatically receive the update. Alternatively, the “Check for […]
eTemperature version 8.19 has just been released. This is a critical update for all versions since 8.11. Autosave The “auto-save” feature has been unreliable since version 8.11. To also ensure that users are clearly informed as to when results are saved, the dialog box has been reintroduced. This will mean that if you are using […]
eTemperature Version 8.15 has been released. This is a minor release. Report changes When we converted to a new reporting engine we gained a number of features. These include – users being able to modify the report – more export options for saving the report – a higher resolution graph output But some old features […]
This is another minor release with a feature requested by a customer. It is now possilbe to change the description when the results have been downloaded or saved. This is to help people who forgot to set the description up originally and it just shows as “unknown”. The new name will appear in reports, in […]
eTemperature Version 8.13 has just been released. This is primarly a bug fix release with no significant new features. The key new features include: – “Save as…” menu item under “File”. This is to allow people to easily open a file and save it under a different name or new location. – “Check for updates” […]
eTemperature version 8.11 has just been released and is available from the software page. It is available as a free upgrade to all paid users. Version 8.11 has the following new features: Home tab: The home tab contains a list of the most recenlty opened files. This option also allows you to filter for specific […]
If anyone is experiencing problems with printing the graph in eTemperture then the latest release should fix the problem. It is currently on our web site as the beta version but will soon be officially released as version 8.03 (or later). There are also a number of other minor features included, and we will update […]
The new eTemperature manual is now available in an online form at eTemperature Online Help. The new manual provides more information on both the everyday tasks and the more advanced features. For many users eTemperature is simple enough to use without reading the manual, but if you want to get the most out of the […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.