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The issue

A customer asked if they could change the line thickness in the graph on eTemperature. It was too thin for photocopying if needed.

The solution

eTemperature allows users to customise many aspects of the report. This feature is a very advanced feature and demonstrates the tradeoff between pure power and simplicity. This feature is pure power. Anyone familiar with other custom report generators will be able to use it easily.

For others, stick to these instructions and don’t wander too much and you will be fine.

Instructions

The original log looks like this:

1-etemperaturegraph

On the “Graph + Details” report it looks like this:
2-etemperaturereport

Our aim is to make the line thicker.

Step 1: Open the report editor

Select the “Options” button (top right), then select the “Display” tab. At the bottom of the tab is the “Edit reports” button.
3-eTemperatureOptions

This will then display the following screen.
4-eTemperatureReportConfigScreen

Press the “Edit Temperature Chart” to display the following setup screen.

Step 3: Set the graph line thickness

The following setup screen is now displayed.

5-etemperaturereportconfig

Click on the actual graph and the screen will change to:
6-etemperaturegraphselected

This shows that the properties on the far left are for the item that you have selected. This makes it possible for you to modify properties such as the font size and colour of text.

Double click on the chart and you will then see a chart editor form:
7-etemperaturedoubleclicked

Select “Line – Series1” and the properties below it will change:
8-etemperaturesereiesselected

Scroll down through the properties (bottom left) until you see “Line Pen” and press the “+” next to it to expand the properties below it. You will then see “Width”. Change it to a slightly higher number.

For demonstration purposes I changed it to 5. A value between 1 and 3 is recommended.
9-etemperaturelinewidth

Press “OK” to close this form, then press the save button on the report and close it.

Step 3: Rerun the report

Now when you run the report the line thickness will be signficantly changed. In my case the reort now looks like this:
10-etemperatureresult

Comments

The changes to the report are automatically saved to the hard disk and will be used from now on. If they aren’t saved then make sure you have read/write access to the eTemperature folder, or have someone run eTemperature with administrator rights.

There is a manual available explaining how to use the editor. Contact [email protected] or visit the Software Downloads page to get a copy of the manual. Our recommendation is to ask us how to do the changes.

 

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.