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Before you pick on someone else’s carbon dioxide levels… …it pays to check your own. That’s the lesson I learnt last week as we investigated Sydney trains (see our Sydney Trains post). Before we headed out on the trains we kick started a hand held carbon dioxide meter in the office. It was mid-afternoon and […]
After taking a CO2 Monitor on a train, I then took the KeepAlert CO2 Monitor into a meeting room in the city. This was a totally self-enclosed meeting room with no windows. It relied purely on the air-conditioning for air-circulation. And the result was no surprise – 1,200ppm. That’s over the recommended 1,000ppm which means […]
I carried a KeepAlert CO2 Monitor on the train into the city today and the results were bad. CO2 levels above 1,000 indicate an excessive build-up of CO2. At these levels people may start to feel fatigued or have a headache. So the level on the train? Read more to find out…
With winter starting here in Australia, people are now starting to shut up and heat up. We make sure the doors are shut, windows closed, and we are kept warm and snug. But at the same time, we are stopping fresh air from circulating. And in office blocks, often a similar thing is happening behind […]
I run training courses and I would like to think that I am an engaging presenter. I inject energy into my presentations, use humour, involve the group, and avoid long, boring powerpoint presentations. But recently I have been using the Keep Alert CO2 Monitor in the training room. Most of the time the CO2 levels […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.