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Before you pick on someone else’s carbon dioxide levels…

…it pays to check your own.

That’s the lesson I learnt last week as we investigated Sydney trains (see our Sydney Trains post).

Before we headed out on the trains we kick started a hand held carbon dioxide meter in the office. It was mid-afternoon and there is only four of us working in a reasonably large office. I was expecting a low reading.

When the unit immediately went into alarm and refused to drop down to normal levels I was annoyed. My immediate assumption was that the device was wrong.

I wandered outside and immediately the readings dropped and quickly reached about 450ppm (parts per million). That’s fairly normal for outside in Sydney.

Wandering back inside and the unit quickly shot up again and went back into alarm. The carbon dioxide (CO2) levels in the office were above 1,000ppm. They were at about 1,200ppm.

These results surprised me because we had one window ajar, but that wasn’t enough. There was nowhere for it to go. We opened a second window slightly and within 10 minutes the air quality had significantly improved. You can’t fix a problem unless you are aware of it. We now have a desktop CO2 monitor permanently in the office.

Our lesson is now learnt, and we now have two windows always slightly ajar. When the outside temperature is in the twenties we make sure the windows are open. It’s better on the power bill, and much better for our health. When we get lazy and close the windows the desktop unit alerts us of problems.

For people working in a larger open plan office, the need to monitor CO2 is greater. There are more people, the levels are likely to be higher, and there is a financial reason to recirculate the air. There is also a simple solution for letting in fresh air, but don’t expect the building owner or managers volunteer it.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.