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I carried a KeepAlert CO2 Monitor on the train into the city today and the results were bad.

CO2 levels above 1,000 indicate an excessive build-up of CO2. At these levels people may start to feel fatigued or have a headache.

So the level on the train? 1,200.

This is a train returning into the city at the end of the day. It has just taken a load of people out of the city and is returning back in.

And the levels are still excessively high. So in a future test I will be seeing what they are like on the way out in peak hour.

Also keep in mind that CO2 is not the only issue. It is a great indicator that other things are building up as well. It indicates how much air we have breathed out is being recirculated. So it contains all the other by-products of our breathing, including our germs.

And for trains, there are all the train related by-products (you know the smells that I mean) that are being recirculated.

The solution is simple – get more fresh air in. But then that drops the temperature of the train which then means more heating. Or cooling in summer. And with winter fast approaching, shutting all those small windows is very, very tempting.

So do we need to be thinking further outside the box. How about a total flush of air at the start of the journey? Is it possible to ensure that we at least start with a cabin of fresh air?

And increase the amount of fresh air that is being fed into the heater / air-conditioner so that we don’t have to rely on blasting cold air in through the windows.

The benefits?

We will arrive at our destination less fatigued and without a head ache.

And I suspect that we will have decreased spread of illnesses because we have more fresh air and less recirculated rubbish.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.