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Scores on Doors heavily penalises sites that don’t effectively monitor the temperature. You must ensure that your fridges are all below 5°C. Many restaurants will either: a) Do nothing and hope for the best b) Rely on unreliable staff to record the temperature every now and then and both will leave you wide open to […]
We are currently developing a mobile application to help business pass Scores on Doors. We would love to hear from you with ideas. The application will be a cross between an audit tool and recommendations on what to do to improve your restaurant or cafe. So if you have any tips on passing Scores on […]
With two high profiles cases of Salmonella this year, with eggs being blamed for both, the question is “will Scores On Doors protect against egg contamination?” Check 4 on the Food Premises Assessment Report (FPAR) is: “No sale of food that is damaged, deteriorated or perished, no use of cracked or dirty eggs or food […]
In my last blog I summarised how Scores on Doors worked and said it gave points to specific failures. This blog is basically a repeat of the sheet used by inspectors. This is it – the “exam”. The Scores On Doors uses a “Food Premises Assessment Report” (FPAR) to try to have a uniform marking […]
Scores on Doors is based on a demerit system. That is, a venue gains points for the more things it gets wrong. Depending upon how many points they get will determine their final rating. For 5-stars they can lose up to 3 points. For 4-stars they can lose up to 8 points. For 3-stars they […]
My next couple of blogs will be focusing on the Scores on Doors scheme that is run as a joint venture between the NSW Food Authority and local councils. According to the NSW Food Authority’s web site the goal is to: “Scores on Doors allows the public to know how well food businesses are complying […]
So we have just cracked down on restaurants, but let’s be honest, would my kitchen pass Scores on Doors? I will do two levels of tests – the day to day test and the guest test. Hopefully we have higher standards for guests, and face it, restaurants are serving guests. The first 3 criteria, no […]
Scores on Doors also heavily penalise food based on incorrect temperatures. Like dirty hands, the temperature of food is one of the biggest contributors to food poisoning and one that can now be easily avoided. Bacteria flourishes between 5° and 60°. Above 60° it is killed, and below 5° it slows down. So the standards […]
Following are my thoughts on how Scores on Doors can be improved. I’m not saying that my suggestions are perfect, and it would be great if someone did debate the points I make. There are issues with my proposals, but I think my proposals are worth mentioning. Show passing as a pass Simply put, remove […]
Is a restaurant with 3-stars Scores On Doors safe to eat at? That’s up there with: – Can I leave my cat alone with my canary? – Can I run across the road without looking? – Is it safe to play Russian Roulette with a gun that has only one bullet in it? The answer […]
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Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.