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BP Medical

As their name implies, BP Medical supplies medical products. The distribute our Logtag and Thermocron range.

Arrow Scientific

Arrow Scientific were one of our original distributors. They have a slant towards labs and people in white coats, but their products are ideal for everyone from the grower right through to the restaurant, café, or shop. They sell our Thermocron and Logtag range of temperature loggers.

Humidity Loggers

The Logtag and Thermochron range of humidity loggers have now been reduced in price. For less than $100 you can now log both temperature and humidity.

Thermocron versus Australian Dollar

Years ago we made a poster comparing the Australian dollar. Unfortunately if I did the comparison now it would be more like: Size: Almost identical Strength: Both strong Usability: Both reusable Difference: One is warming the economy, the other records the temperature. But all the original jokes can be made about the US dollar: Size: […]

Room Temperature – Variations and Perceptions

Recently I’ve been writing software for our new wireless temperature logger. I have been keeping an eye on the results all the time. And I am starting to notice that room temperature is a really odd concept. I tend to sit at my computer and that’s not too active. Consequently I tend to be cold. I […]

Installing eTemperature – Windows Security Issues

95% of our support calls have to do with installation issues. 95% of those calls are solved by running the software with administrator rights. It looks like Microsoft has chosen to throw the baby out with the bathwater. Not only do they stop malicious software from running, they stop anything that is slightly unusual. Since […]

eTemperature Configuration – Allow rollover

If the logger is not stopped before reaching the end of its memory it will do one of two things: Stop logging Rollover to the start and start recording over the existing data, from the oldest reading first. Putting it another way, it will contain either: The first 2,000 readings, or The most recent 2,000 […]

eTemperature Configuration – Start Delay

There are a number of ways of delaying the start of the logging. The best option is the “Specify delay date and time”. This allows you to enter a specific date and time at which the unit will start. The specify start duration provides a simple method to just use a fixed delay (e.g. 1 […]

Why I hate Windows 8

Okay, hate is a strong word, but still – why are we being forced to use a tablet interface if we have a big screen, keyboard and mouse?

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.