Free Shipping
on orders over $500

Lifetime Support
from the experts

Money Back Guarantee
Not happy? Send it back!

Ideal temperature for…

In Google I started to type in “Ideal temperature for” and it came up with:

Ideal temperature for baby
Ideal temperature for red wine
Ideal temperature for fridge
Ideal temperature for sleep
Ideal temperature for beer
Ideal temperature for freezer
Ideal temperature for goldfish
Ideal temperature for baby’s room
Ideal temperature for swimming pool
Ideal temperature for tropical fish

What does this say about what people really care about?

The two baby ones are probably by concerned mothers afraid of cot death. Fair enough. Or mothers (more likely fathers) who just want a good night’s sleep.

Alcohol and food storage are up there which wasn’t a great surprise. But if you can’t tell if your beer is cold enough (or warm enough for the poms) then don’t bother drinking it.

Sleep is obviously there by anyone who is up at 3am because they can’t get to sleep. So they toss and turn blaming the weather, or their spouse, for making it too hot or cold.

But goldfish and tropical fish? Tropical fish and heaters come with instructions but they can be expensive and so a bit of expert advice doesn’t go astray. But GOLD FISH??? Top 10 worry for people asking about ideal temperature.

There are so many other things out there to worry about. How about cheese? Or growing vegetables and other plants? Or painting? Or even French Polishing (I discovered this one the hard way).

Goldfish?

Tagged

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.