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Remember the ad? Wash your hands Jeffery, with the Solvol Jeffery. How often and when should I wash my hands? If you were Jeffery it was only when you were coming inside after a hard day playing in the garden, and when your mother told you. The basics for good hand hygiene are: after going […]
You have just used GlitterBug to show that you have poor hand washing technique and are not removing all the germs and getting into the nooks and crannies that keep the bacteria and viruses hidden away. What technique can I use to improve on my hand washing?
It has become very apparent over the last few years that hand hygiene is of paramount importance both in the health care industry as well as the food industry. The first thing medical professionals are taught isn’t how to take blood pressure, it’s how to wash your hands. But how can you teach this effectively?
These five moments of hand washing are being promoted by Hand Hygiene Australia in an effort to bring higher standards of hand hygiene and cleanliness in a hospital setting. This, of course, also applies to doctors, surgeons, and anyone dealing with patients. Follow the 5 Moments every time you see a patient: Before touching a patient Before […]
Shane takes a look at hand hygiene and hand washing in hospitals. There is also a special discount for Hospitals, Schools and Pre-Schools.
We’re trying to get as many kids as possible taught properly to wash their hands. Why aren’t more pre-schools getting on board?
Why aren’t more schools using GlitterBug to teach hand washing, when it costs only 30 cents per students?
Coming up on the 5th May 2012 is the World Health Organisation’s Hand Hygiene Day.
The Hand Hygiene Australia website explains the 5 moments of Hand Hygiene.
This hand washing sign was unbelievable. In fact, you have to read it twice to fully appreciate what they are saying. Don’t get me wrong. I am all for signs about washing hands. I sell Glitterbug for hand washing training. But this sign was just too good to be true: In case you missed it […]
KEEP OUT OF REACH OF CHILDREN
Clever Logger and LogTag loggers contain small batteries. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.