Free Shipping
on orders over $500

Lifetime Support
from the experts

Money Back Guarantee
Not happy? Send it back!

This hand washing sign was unbelievable. In fact, you have to read it twice to fully appreciate what they are saying. Don’t get me wrong. I am all for signs about washing hands. I sell Glitterbug for hand washing training. But this sign was just too good to be true:

In case you missed it all:

  1. Are we preventing “the spread of germs and illness by hand washing”. Is it the washing of hands that is our problem?
  2. “If you wash your hands after using the toilet or/and urinal, then you will be assured that everyone does”. Does this mean that I can guarantee that everyone pays their taxes by paying my own, everyone sticks to the speed limit by me driving slowly, and no one dies of cancer by me not smoking.
  3. “Washing your hands is one of the most important and effective things you can do to prevent getting the flu or any other from others”. I always thought it was them washing their hands that was the issue for me. I thought I was washing my hands for their benefit.
  4. “Many of those Illnesses can now be avoided if we do something as simple as wash our hands correctly”. Forget about not coughing or sneezing over things, or sharing cups (or needles!). Forget about vaccines. Just wash your hands and all will be good.

So by this, I can now, just by washing my hands, avoid catching the flu, and guarantee that everyone will also wash their hands and won’t catch the flu.

I know there are a couple more gems in it like “illness, infection and illness” but that’s no making any ground breaking scientific claims.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.