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Why USB LogTags are perfect for refrigerated transport

refrigerated_transport

Place this temperature logger in with your shipment and it will record the temperatures experienced inside the trailer throughout the journey. At the destination, the LogTag can be inserted into any Windows PC to download a comprehensive PDF report of the temperature data, including a colour-coded graph, giving your customer and instant confirmation of food […]

Inconsistent Vaccine Temp Logger Readings

Temperature Sensor Graph 1

Many of our customers use their temperature loggers to monitor vaccine fridges. Vaccine fridges have better temperature control than many other types of fridges and the results tend to be very predictable. Then there are the sudden changes which causes the readings to be in a new range. What causes a sudden shift in temperature […]

Temperature Sensor Discrepancy: Different Results

Temperature Sensor Graph 1

Two temperature sensors side by side Today I received two graphs from two different brands of temperature sensors (temperature loggers). The first was a Minnow temperature logger and the other our wireless temperature logger. They had both been in a fridge, side by side. They both covered the same time period and the distinct spikes […]

CoolTel Temperature Loggers Review

UPDATE Jan 2017: OnSolution no longer sell the CoolTel range of GSM loggers. Instead, consider the WirelessTag range of loggers or contact us and we’ll help you find an alternative. OnSolution now distribute the CoolTel Temperature Loggers. What is a CoolTel Temperature Logger? The CoolTel Temperature Logger has all the benefits of a traditional temperature […]

Common temperature logger mistakes 4

Vaccine Fridge

Common temperature logger mistakes 2 and 3 dealt with misunderstanding. This one is returning to the “oh, yes, I should have done this sooner” category. Common temperature logger mistakes: Not put in place. Like I said in my last post, this one is obvious, but more often than not, it is really obvious in hindsight. The […]

Common temperature logger mistakes 2

After common temperature logger mistake 1 of not being turned on, mistake number 2 is reported to us less, but more common… Common temperature logger mistakes: Sampling too slowly There are many users who set their sample rate to one sample every couple of hours. This is typically 4 hours for the Thermocron and even […]

Common temperature logger mistakes 1

Over the next couple of blogs I will be covering the most common temperature logger mistakes and, where possible, how to avoid them. Common temperature logger mistakes: Not turned on There are two main causes for this. Getting a new unit and placing it straight in a fridge without starting it Stopping it to retrieve […]

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.