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Why USB LogTags are perfect for refrigerated transport

Place this temperature logger in with your shipment and it will record the temperatures experienced inside the trailer throughout the journey.

At the destination, the LogTag can be inserted into any Windows PC to download a comprehensive PDF report of the temperature data, including a colour-coded graph, giving your customer and instant confirmation of food safety.

[row][column medium=”5″]LogTag USB
[/column][column medium=”7″]This is the LogTag model UTRIX-16.

It is 90mm high (including the USB plug) x 55mm wide – about the size of a credit card. It is made of high impact plastic and has an attractive modern design.

It has a memory capable of storing just over 16,000 readings – that’s 56 days of readings taken every 5 minutes.

It can measure temperatures from -25°C to 70°C.[/column][/row][row][column medium=”4″]

The benefits at a glance
  • Instant confirmation of food safety for recipient
  • Visual alert of alarm
  • Wide temperature range suitable for frozen or refrigerated goods
  • Inexpensive – $115+GST or less (depending on order size) per unit
  • Compact, robust design
  • Long battery life – units should last between 2 and 4 years
  • Easy to mount in trailers – using optional plastic wall mount
  • Easy to configure at base
  • Large memory holds over 16,000 readings

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Easy to configure to suit your operation

No additional reader is required to use this model. Simply insert it into any free USB port on a Windows PC. The software to configure the LogTag is free to download and very easy to use. It will run on any modern Windows PC. We have easy-to-follow instructions on how to configure the logger and phone support for the life of the product.

The LogTag can be configured to record at set intervals – we recommend taking a reading every 5 minutes.

You can set a minimum and maximum temperature range. For frozen goods, we recommend setting the minimum to -25°C and the maximum to -10°C. For refrigerated goods, use a minimum of 0°C to 5°C. It is possible to have the LogTag show an alert only if the temperature is outside these ranges for a number of consecutive readings, which allows for a short fluctuation. If an alert is triggered, the red LED light on the front of the LogTag will begin to flash.

The LogTag has a STOP button on the front that ends logging. It is possible to disable this button during configuration, meaning that logging cannot be accidentally or intentionally stopped by anyone other than your admin staff.

The LogTag can be configured to stop recording when its memory is full, rather than overwriting the oldest readings. This means there is no hurry to get the LogTag back to base to download data. The data from the journey will not be overwritten.

The LogTag can be started as soon as it is configured or set to start later, either by pushing the START button or automatically at a particular date and time.[/column][/row][row]
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Easy to use for admin staff and drivers

There is an optional wall mount that allows the LogTag to be placed in a convenient and consistent location inside the trailer. The mount comes with a double-sided adhesive mounting block, but could also be screwed to the trailer wall if required.

The driver can press the START/MARK button when they leave the departure point and again when the goods are delivered, as well as at any other points on the journey that the trailer was accessed.

Pressing this button will place reference mark on the graph.

At the destination, the driver can take the LogTag and place it into the customer’s PC. The LogTag will appear on the PC as a drive (like inserting a USB flash drive). The drive will have one file – a PDF report of the data – that can be copied to and viewed on the customer’s computer, giving an instant affirmation that the goods they received were in the correct temperature range for the entire journey.

Back at base, the data can be downloaded again and archived and the LogTag reset for its next assignment in under a minute.

If the LogTag is not to be used for a while, it can be “hibernated” (switched off) to prolong battery life.[/column][/row][row][column medium=”5″]
graph
The graph shows the data in a visual format. The green is the configured temperature range (e.g. 0° to 5°). This makes it easy to see where the temperature went too high or too low. The pink dots are where the START/MARK button was pressed.[/column][column medium=”7″]

The reports

There are four parts to the report:

  1. Report
    • A summary of temperature extremes and alerts
  2. Graph
    • A visual representation of the data
  3. Data
    • A spreadsheet of the data showing time and temperature
  4. Summary
    • A summary of the LogTag configuration and journey data

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.