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Pharmacy Guild Donate Temperature Loggers

The Pharmacy Guild of Australia have donated temperature loggers to an “exceptional cause” Over the years we have been approached by a number of charities for discounted or free products. Unfortunately about 30% of our customers are linked with charitable organisations, or are products that are aimed at “good causes”. But every now and then […]

Common temperature logger mistakes 5

Temperature Graph

In my previous post of “Common temperature logger mistakes 4 – not put in place” I returned to the “oh, yes, I should have done this sooner” category. This is another one of those. Common temperature logger mistakes: Not retrieved. Once again, this problem is really obvious in hindsight but is easily done. The way […]

Common temperature logger mistakes 3

After common temperature logger mistake 2 of sampling too quickly, mistake number 3 is the exact opposite Common temperature logger mistakes: Sampling too quickly There are some users who sample as fast as possible. This is typically once a minute for Thermocron loggers and possibly even faster for Logtags. The likely cause For the sampling too slowly issue, the […]

Common temperature logger mistakes 2

After common temperature logger mistake 1 of not being turned on, mistake number 2 is reported to us less, but more common… Common temperature logger mistakes: Sampling too slowly There are many users who set their sample rate to one sample every couple of hours. This is typically 4 hours for the Thermocron and even […]

Common temperature logger mistakes 1

Over the next couple of blogs I will be covering the most common temperature logger mistakes and, where possible, how to avoid them. Common temperature logger mistakes: Not turned on There are two main causes for this. Getting a new unit and placing it straight in a fridge without starting it Stopping it to retrieve […]

Temperature logger calibration versus certification

We are often asked about temperature logger calibration versus certification. There is some confusion between the two and what is required. This should clarify many of the questions: What is supplied: 1. Our temperature loggers are tested at point of manufacture to make sure they meet the specification. This is the Quality Control (QC) and […]

Temperature loggers over summer

WIth summer now here, we would like to remind restaurants and cafes to strongly consider using temperature loggers in their fridges, freezers, and vehicles. Temperature loggers provide the following benefits: 1. Proof that you have kept potentially hazardous foods at the correct temperatures. 2. Automated proof so your staff aren’t tied up each day recording […]

Temperature Loggers help Scores on Doors

Scores on Doors heavily penalises sites that don’t effectively monitor the temperature. You must ensure that your fridges are all below 5°C. Many restaurants will either: a) Do nothing and hope for the best b) Rely on unreliable staff to record the temperature every now and then and both will leave you wide open to […]

Temperature Monitoring

Most people know their legal responsibilities when it comes to storing and transporting refrigerated and frozen items. They are doing it, and probably doing it correctly. But do you have proof? Doing and proving aren’t the same thing Not only do you have to keep your food outside the danger zone (5° to 60°C), you […]

Monitoring Temperature

Temperature Graph

Most people now know their legal responsibilities when it comes to storing and transporting refrigerated and frozen items. They are doing it, and probably doing it correctly. But at the same time they need to be able to prove that they are doing it. The traditional method is to have a staff member write down […]

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.