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After common temperature logger mistake 2 of sampling too quickly, mistake number 3 is the exact opposite

Common temperature logger mistakes: Sampling too quickly

There are some users who sample as fast as possible. This is typically once a minute for Thermocron loggers and possibly even faster for Logtags.

The likely cause

For the sampling too slowly issue, the cause was historical. WIth sampling too quickly I think the main cause is just being unaware of the consequences.

The consequences

Consequence 1

The first consequence isn’t “bad”, just annoying. It’s too much data. That is, the user sees pages and pages of readings, and most of those readings are the same as the previous reading. For a printout, it’s a lot of data. For the graph it isn’t a huge issue because it looks the same. As I said, it isn’t bad, but can be annoying when trying to find a specific event.

Consequence 2

The second consequence, however, can be detrimental. The faster the unit samples, the faster it will fill its memory. Once memory is full, it will either stop logging (rollover turned off), or overwrite the oldest readings (rollover turned on). Either way, data is being lost.

To avoid losing data, the logger needs to be downloaded more often. So the result will be either loss of data, or more time being consumed retrieving results more often.

The solutions

The solutions are very simple. Either sample less frequently or download more often.

Reality

The reality is that stock in fridges and freezers take time to heat up and cool down so an incident in a fridge or freezer will actually need to last a reasonably long time to have an impact on the stock. So slowing the sample rate down is justifiable. My recommendation is to set it at about 15 minutes.

This will then actually provide you with 3 weeks data for the TC and TCZ models, or 6+ weeks for the TCS and Logtags. So the other question worth considering is “how often do you want to retrieve the results?” If your answer is weekly or fortnightly then you don’t have an issue. If you only want to do it once a month then you will either need to slow the TC/TCZ down more or use a different model.

Confused? Just give us a call o 02 9614 6417 or email [email protected] and we would be more than happy to provide assistance.

The bleeding obvious

The next most common mistake fits into the “bleeding obvious” category but you wouldn’t believe how often it comes up. Hind sight is a beautiful thing.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.