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Comparison: Temperature Logger

This temperature logger comparison will cover the similarities and key differences between the Logtag Temperature Logger and Thermochron Temperature Loggers. Selecting the best temperature logger is much like selecting the best car – it all comes down what features you really care about.

The similarities

Fundamentally the Logtags and Thermochrons are the same. They both have a programmable sample rate that allows the user to determine how often they record the temperature.

The software for each is easy to use and has more features than most users require.

The temperature range for the standard models are the same (-30 to 85°C).

Exclusive differences

These are the factors that will force the choice to one brand or the other:

The big one is that the Thermochron does not have any temperature or alarm indicators. They are perfect for auditing. The Logtag, however, has the options for alarm LEDs or temperature display. Many people want to know that everything is fine or be alerted if there is a problem. The Logtag then is the ideal model.

The Logtag also has the external probe option.

If you are after high temperatures (70° to 140°C) then the Thermocrons support it, while the Logtag supports down to -80°C.

Variations

These are the factors that are variations that may influence the decision:

The thermocron has a much longer battery life than Logtags because the Logtag consumes more power with the indicators. The Logtag will last a couple of years which is still great value for money. The thermochron, however, will outlast the computer and chances are your next one as well.

The Logtag models have more memory with either 16,000 or 8,000 readings standard. The Thermochron does have up to 8,000 readings but the high resolution modes drop it back to 4,000. The reality is that for most customers, the standard Thermochron with only 2,000 readings is more than sufficient.

Thermochrons are much smaller than Logtags. Some people like a smaller unit, others prefer a larger unit.

Flip a coin

For many customers, the differences aren’t that major. They typically have a model in mind when they contact us and we will leave them with that. Flipping a coin is as valid a way to select as anything.

 

So that’s my brief temperature logger comparison. Over the next couple of weeks I will review each of the units to show their strengths and weaknesses in more detail.

 

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Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.