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[row] [column medium=”12″] If you did a cleaning audit, would you find your cleaners doing what they are paid to do? Using GlitterBug to audit your cleaners is simple and very effective [/column] [/row] [row][column medium=”12″]We recently had a compliance officer from a medical centre contact us about how to perform a cleaning audit. We […]
Attached is the MSDS for Glitterbug Potion. Glitterbug Potion MSDS
Attached is the MSDS for Glitterbug Gel. Glitterbug Gel MSDS
A teacher expresses their frustration on Facebook about not being able to engage students in practical demonstrations. Glitterbug is the ideal answer for hand washing training.
Glitterbug cameo appearance on Jimmy Kimmel I don’t know if you can call it a cameo appearance or blatant product placement, but face it, there is no better way to demonstrate how to wash hands than with Glitterbug… Will people listen to Jimmy? Probably not because it is too removed. What will they respond to? […]
Glitterbug Potion for Hand Washing Training How to use it 1. Rub the Glittebug Potion onto your hands 2. Wash your hands 3. Use the UV torch to show where Glitterbug Potion has not been washed off. What are you looking for? You are looking at the places that are glowing. These are the spots […]
This Sunday we will be doing handwashing training at Flower Power Penrith Prospect Our story begins after a good day out in the garden… After a good day out in the garden getting stuck into some wholesome dirt, the kids come stomping back inside leaving a trail of mud through down the hallway and into […]
This is just a quick blog to clear up some misunderstandings about how glitterbug works. The Glitterbug Lotion and Powder glows under UV light. To stress the point, it is the lotion or powder that glows. When you rub the Glitterbug Lotion into your hands and shine a UV light on it, it is the […]
We are currently offering the Glitterbug Handwashing Kit to everyone buying the Glitterbug Handwashing Potion and a UV Torch. It is normally an extra $15. The kit is a handy case to store the items in between uses. It can store up to 3 items so is fantastic for the Glitterbug Handwashing Potion, Glitterbug Powder […]
We now have a new case for our Glitterbug Handwashing Kit. We used to have a case that we thought was pretty good. By the time we started promoting it, the manufacturer had replaced it with an “almost the same” box which turned out to be nothing like the old one. So we frantically searched […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.