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Many studies have been carried out looking for a relationship between body temperature and sleep. Most studies show that within 2 hours before the longest sleep periods, your body temperature has a significant drop. How do we promote sleep? With the all these studies’ results many sleep doctors recommend: Taking a hot bath between 90 […]
Experiments have been done using temperature loggers to find out what the temperature is doing. One of our customers picks and transports fruit across Australia. They pick fruit in the morning, place the fruit in cartons then palletise it and place it into cool rooms. The pallets were stacked as 12 cartons to the row […]
Australia is a hot place. It can also get cold. And so Australia has a number of animals so well adapted for this harsh environment. They also have a habit of being nasty, vicious little beasts but that’s Australia. But then we go out and bring back sheep. And pigs. And the list goes on. […]
In my last blog I discussed the impact of brick colour on heat. But what about car colours? What about all of those black or dark blue cars? Are they environmental disasters? I remember reading an article years ago (if anyone knows the source please pass it on) about how the colour of a car […]
At this stage I am not going to weigh in as an expert. In my previous blog I commented on my children’s science experiments that clearly demonstrated that the brick colour can have a huge impact on the heat absorbed by the bricks. I grew up in Wagga Wagga in a brick veneer house. In […]
The next science experiment my children did (see previous experiment) was to test the heat absorbing quality of bricks. Paper is thin and doesn’t have a large thermal mass – but bricks are thick and heavy. Would a dark brick be different compared with a light brick. The experiment involved little towers of half a […]
Over the last couple of years my children have been involved with numerous science experiments. Since I sell temperature loggers, they have reaped the benefits of having access to many sample units. So the first son did a simple colour experiment where he placed a Thermocron temperature logger between sheets of coloured paper and hung […]
KEEP OUT OF REACH OF CHILDREN
Clever Logger and LogTag loggers contain small batteries. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.