Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
Free Shipping
on orders over $500
Lifetime Support
from the experts
Money Back Guarantee
Not happy? Send it back!
To configure your Thermochron and read the data from it, you will need an iButton reader.
We can have your Thermochrons tested in a lab using NATA certified equipment, and provide you with a certificate of accuracy. This service adds about a week to delivery time and costs $121.
A general purpose logger with higher resolution and more memory than the TC model
Part No: DS1922L
Range: -30°C to 85°C
Resolution: 0.5°C or 0.0625°
Samples: 8,000 or 4,000
A big step up from the entry-level Thermochron TC, the Thermochron TCS boasts a much higher resolution and twice the memory.
The higher resolution (up to 0.0625°C as opposed to the TC’s 0.5°C) makes it ideal for temperature critical applications, such as monitoring vaccine fridges.
Refrigerators and Freezers
We have many customers who use the TCS for monitoring temperatures in refrigerators, cool rooms and freezers to provide important data about food and medicine safety.
Environmental Research
The almost indestructible case of the Thermochrons makes them outstanding for researching outdoor environments. They are water resistant or can be placed in a waterproof case if full immersion is possible.
HVAC Balancing
The low cost of the TCS makes it idea where multiple temperature samples are needed. Air conditioning installations are a great example. A Thermochron can be placed at each workstation and in every office to balance temperatures.
Cold Chain Monitoring
Need to monitor your goods in transit? Thermochrons can be discreetly placed in shipments to track conditions from when goods leave you to when they
arrive.
Biological Research
Thermochrons are used extensively in animal research. Their small size means they can be attached to or even inserted into animals with minimal disruption to behaviour.
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.
