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Imagine pulling up to a service station once a week and inserting the fuel line and turning it on for two minutes, and that’s it. You can quickly see the problems. What happens if you have a lot of driving and needed more fuel? Or what about if you had a quiet week and didn’t need much at all.

It’s a silly concept, but it is the way that fridges are defrosted. They periodically start the defrost cycle and run it for a fixed time. It doesn’t care if it needs it or not, and it doesn’t matter that it runs for too long. The point is that if it runs often enough for long enough there won’t be any ice forming. Ice blocks the transfer of heat and makes units less efficient. So the irony of trying to make the units more efficient is that it is done in the least efficient method possible.

The Victorian comany “Energy Concerns” has a better solution. They check for the presence of the ice which means it only turns on when it is needed. This may be more or less often, but the point is that it is needed. It then turns off when the job is done, not after a fixed period of time.

So Energy Concerns’ Defrost on Demand system ensures that energy isn’t lost through unnecessary defrost cycles.

Yes, it’s a blatant plug for them, but I think it’s a great idea and worth fully supporting. If you have commercial refrigerators and want to save energy (and money) then check out http://web.archive.org/web/20160109171333/http://energyconcerns.com.au/.

For Energy Concerns, temperature loggers allow them to monitor the fridges to prove that everything is working correctly and the fridges are holding the correct temperatures.

Energy Concerns

 

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.