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[row] [column medium=”7″] In 2015, people started getting sick after eating at Chipotle – a chain of fast food Mexican restaurants across the US. Five people were infected by E. coli in Seattle. At least 234 people in California’s Simi Valley were infected with norovirus. In Minnesota, 64 people were diagnosed with salmonella poisoning from […]
It’s Valentine’s Day. What better time to do something special for your fridge? [row] [column medium=”6″] Upgrade your vaccine fridge logger We have a new stock of the premium vaccine fridge replacement logger with … Replaceable Battery Visual Temperature Display Audible Alarm Huge Memory MORE INFO [/column] [column medium=”6″] “Set and Forget” logging with a […]
Before you pick on someone else’s carbon dioxide levels… …it pays to check your own. That’s the lesson I learnt last week as we investigated Sydney trains (see our Sydney Trains post). Before we headed out on the trains we kick started a hand held carbon dioxide meter in the office. It was mid-afternoon and […]
Is your train ride making you sick? While we are all aware that Sydney trains are overcrowded and struggling to cope with the new timetables, did you know that they may also be sucking the life out of you each day because of poor air quality and excessive CO₂ levels? When we breathe, we are […]
What happens when you get a single high or low spike on your results graph?
What makes for a good web site? What are some simple tests that you can do to ensure that your website is working for you, and not against you? We have a number of websites, and will update or replace one each month. It is amazing how quickly technology is changing and the fads are […]
How to set up your wireless logging system to notify your smartphone when the power goes out
What happens if a Thermochron is in an environment hotter than its maximum temperature? And other Thermochron questions…
Next year will see two new subjects being introduced into schools, specifically aimed at reducing the amount of time children spend on computers and their smart phones. Over the past decade there has been an exponential increase in the amount of time children are spending on a device. Schemes such as “bring your own device” […]
Have we lost our way when it comes to monitoring vaccine fridges? We have been selling temperature loggers for vaccines for nearly two decades. Over that time we have seen a huge change in the way that vaccines have been stored. I’m starting to question whether we’ve lost sight of what the problems were and […]
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.