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The critical temperatures

2°C and 8°C are the official limits that a vaccine must be stored between.

Of the two temperatures, the lower one is the more critical. At 0°C certain vaccines freeze and become useless. This is important to keep in mind when dealing with the issue.

The higher temperature is less rigid because warm vaccines age faster, they don’t suddenly become ineffective. It’s similar to leaving milk out and having it go off faster. If it is kept refrigerated it will last weeks but leave it out in summer and it won’t last a couple of hours.

Losing power to a vaccine fridge

Losing power to a vaccine fridge obviously means you are losing the ability for the fridge to cool down. The speed at which it heats up is determined by a number of factors:

  1. How often you open the door: This is the biggest factor by far. Every time you open the door you are replacing the cold air with the warmer air outside. When you close the door this warmer air will heat up the contents while the contents try to cool the air.
  2. How warm the room is: This is more of an issue if you are opening the door, or if you have a glass door. If it is a cold day then you have less of a problem, but a failure in summer means you will need to be acting faster and be more cautious.
  3. The type of door: A glass door will let heat through more than an insulated door.
  4. The temperature within the fridge when the power failed: While this is mostly out of your control, the general setting of the fridge will impact on this. Having the fridge run between 5 and 7° means it will warm up sooner than if it was running between 3 and 5°.
  5. The size of the fridge: Warmer fridges generally maintain their temperature better than smaller fridges. Given that there’s nothing you can do about the size in the event of a blackout you can ignore this!
  6. The temperature of the stock: If stock does arrive during a blackout, cool stock won’t impact the temperature, but putting warm stock into a vaccine fridge will.
  7. The amount of stock/content in the fridge: The more content that is in the fridge, the better its heat regulation.

Preparing for a power failure

If you know that you are going to have a power outage in advance then there are a couple of simple things you can do:

  1. If you have multiple fridges, move the likely stock required into one fridge and keep the other one closed
  2. Consider using an eski as a temporary storage (see later with freezing warning)
  3. Minimise the amount of times you need to open the fridge. Take multiple units out at once if possible, but ensure that they aren’t left out too long. Consider using an eski.
  4. Don’t have stock arrive during the power outage.
  5. If you have room in the fridge, place bottles of water in the fridge before hand. Ensure they have sufficient time to cool down.
  6. For extended periods, get ice in and place ice at the bottom of the fridge. See the freezing warning.

During a blackout

Once the power fails there are a couple of things that you can try to do to minimise the temperature change:

  1. Don’t open the door
  2. When you do open the door, open it only enough to get access to the stock, and close it ASAP.
  3. Take multiple items out at once if you are likely to need it
  4. For extended periods, place ice at the base of the fridge. See the freezing warning.

Freezing warning

A couple of the tips involve the use of ice. This poses a more significant risk if done incorrectly.

Vaccines must NOT come in direct contact with the ice.

The temperature can not drop below 0°. Using an eski filled with ice is the most likely cause, but packing a fridge with ice will also potentially cause freezing.

There are ways of avoiding direct contact with ice such as using cardboard or material to act as a barrier. Don’t use too much or it will insulate the ice.

After the blackout

Check the maximum temperature of the fridge and if possible record how long it has been since the power failed.

A better solution is to have used a temperature logger which will provide not only the maximum temperature, but a detailed history as to when it exceeded 8°, for how long, and how warm the fridge actually became. This information is then better used to determine if the vaccines have been compromised. OnSolution can provide advice on the best temperature logger for your needs.

You may need to notify the authority to determine if the vaccine is still viable, or if it needs to be disposed of. If in doubt, do not use the vaccines until this check has been completed.

Free Vaccine Storage Poster

If you would like a free poster reminding staff about the vaccine storage temperatures please contact us. We have free A4 laminated posters available or we can email you a pdf version.
Vaccine Fridge poster

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.