Free Shipping
on orders over $500

Lifetime Support
from the experts

Money Back Guarantee
Not happy? Send it back!

https://youtu.be/li0vZ-R7Frk

Last week I rode 500km in the scorching heat of Thailand. It was long, hard, and left me out of contact with my business for a week.

And every business owner should do it.

Read on to find out why you should…

It would take an exceptional reason to justify travelling 9 hours to a pre-monsoonal Thailand to then spend a week to ride 500km in extreme heat, on roads where road rules are more “guidelines” than “rules”, and where the dogs are just as likely to be sleeping on the road as chasing you.

So here are 3 compelling reasons why you should sign up for the experience.

1. It helps those who need it most

For me, the ride supported orphans in Thailand.

Hands Across The Water was founded shortly after the Boxing Day Tsunami. Since then it has expanded the number of orphanages it supports. 100% of the money we raised goes to the orphans, and we had to pay all of our expenses.

The ride started with a visit to the slums to experience some of the issues first hand. We also visited a boys home and finished at an orphanage. 

Having completed the ride, I now have no doubt that we should be using our skills and resources to help make a real difference in the world. 

If you own a business, then how are you using your skills to make a difference in the world?

 

2. It helps you

Commiting to riding 500km means that you are also committed to training. For many business owners, it is too easy to spend 16 hours at work and forget about your own fitness.

Then there is the actual challenge of riding 500km. The personal struggle, the perseverance, and finally the sense of achievement is huge. It reminds you how much you can achieve if you set your heart and mind to it.

You are pushed out of your comfort zone in so many ways. Fund raising, training, travel, riding, squatting, and caring will all push you that little bit harder.

And then there’s the personal reward of seeing what a difference you are making.

I suspect that many of us sign up, at least partially, for the ride because of the benefits to us. It really is one of the most rewarding and life changing things you can do. 

mates

3. It helps your business

I don’t mean you will make more business, though there were some business deals done on the ride.

I mean your business will be better of because of it.

Just to go on the ride you need to have the business no longer primarily reliant on you. You need to have processes in place. You need to have your staff properly trained. You need to have the cash flow to allow you to be away.

You need to have your business running as a business.

That’s not just great news for you, but is great for your customers and employees. It’s about being more stable, reliable, and able to deliver. 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.