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There have been more than 26,000 cases of flu confirmed across Australia since the beginning of 2019 – more than three times the normal amount.

Professor Friedman warned of worse to come.

“A new strain to which the community has poor immunity will cause a severe season with more cases,” she said.

Good hand hygiene key to protection

Professor Friedman outline three important ways to protect yourself from the flu virus.

  1. Annual vaccination
  2. Avoid physical contact with sick people
  3. Good hand hygiene

Washing hands is crucial, as we spread flu either by inhaling infectious droplets when a person coughs or sneezes, or via our hands touching surfaces or other hands which may transmit flu”, said Professor Friedman.

Putting this advice into action in the workplace

You can’t force people to get vaccinated, and you can’t force sick customers and colleagues to keep away.

What you can do, is teach good hand hygiene so your staff can reduce their chances of being infected.

GlitterBug-Hand-Washing-Training-Kit

GlitterBug Potion for hand washing training

GlitterBug Potion makes teaching hand washing a fun and interactive process.

  • Step 1 – Students rub the invisible Potion all over their hands – the potion simulates the germs that are on their hands from contact with contaminated people and objects.
  • Step 2 – The students are asked to wash their hands as they normally would.
  • Step 3 – The instructor then shines the UV torch on the students’ hands. Any Potion not washed off will glow under the special light, showing the students the places that germs can linger after poor handwashing.



What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.