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Software

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Software

What software do you need?

LogTag Analyzer

DS1922 - TCS - Thermochron

eTemperature

tempod

TempCentre

small minnow

Minnow

LogTag USB Reader

LogTag Analyzer

Current Version: 3.2.7

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LogTag Analyzer Software

LogTag Analyzer™ software provides an easy to use powerful platform for configuring LogTag before deployment and for data analysis when data is retrieved. Features include:

  • Automatic download of data when a new LogTag is inserted into an interface.
  • Supports multiple interfaces thereby allow multiple downloads and batch configuring of LogTags.
  • Display & printing of data in Chart, list or summary form.
  • Saving downloaded LogTag data to file, retrieving previously filed LogTag data for review and email forwarding of data.
  • Support for Digital Signatures specifically in compliance to FDA 21 CFR Part 11.
DOWNLOAD THE USER GUIDE

Other Downloads

Occasionally, your device may stop working, usually after a computer upgrade.

Reinstalling the drivers may fix the issue.

Remove the device from the USB port before installing any of these drivers.

USB_Interface_Cradle_Driver.exe 1.14 – For Windows 7 or higher.

USB_Interface_Cradle_Driver.exe 1.13 – For Windows XP and Vista.

USB32_2.12.24.msi – 32-Bit Drivers for USB Interface cradles if Windows is unable to detect your USB Interface cradle.

USB64_2.12.24.msi – 64-Bit Drivers for USB Interface cradles if Windows is unable to detect your USB Interface cradle.

Network Admin?

Network admins may also prefer the .msi version.

Current Version: 3.2.7

DOWNLOAD .MSI FILE
DS1922 - TCS - Thermochron

eTemperature

Current Version: Version: 9.15

Revision History

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IMPORTANT: For a new installation, you must install either the 32-bit or 64-bit drivers as well as eTemperature.

Where's my
Unlock Code?

reader-with-unlock-code

eTemperature

eTemperature provides a quick and easy way to manage Thermochrons and display the results. Standard features include:

  • Support for all Thermochron models including TC, TCS, TCX, TXU, HC.
  • Support for 64-bit windows (see new drivers below)
  • Graph with pan, zoom, colour coding, tagging, and exporting
  • Daily Min/Max report and exceptions in min/max report
  • Advanced data analysis capabilities including min, max, average, ice days, mean kinetic temperature and more
  • Export to Microsoft Excel, Microsoft Word, and other applications.

Other Downloads

Drivers

eTemperature requires the drivers to be installed separately. They are not included in the main installation. You must select the 32-bit or 64-bit version. Selecting the wrong version for your machine is not an issue because the installer will inform you that you have the wrong one and stop installing.

32-Bit and 64-Bit Version 4.03 (Supports Windows XP, Windows 2003, Windows Vista, Windows 7, Windows 8, Windows 10)

DOWNLOAD 64-BIT DRIVERS
DOWNLOAD 32-BIT DRIVERS

Upgrade advice

If upgrading from a version after 7.10 you don’t need to reinstall the 32 or 64-bit drivers.

If upgrading from a version prior to version 7.10, you will need to manually remove the existing drivers from eTemperature. To do this you will need to:

  1. Stop eTemperature if it is running.
  2. Remove the reader if it is plugged in.
  3. Open Windows Explorer
  4. Navigate to c:\program files\onsolution\etemplite
  5. Delete all files starting with ib (e.g. ibfs32.dll).
  6. Reset the PC
  7. Download and install the new drivers
  8. Plug in the reader
tempod

TempCentre

Current Version: 2.2.3

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Tempod TempCentre

TempCentre 2.0 data management software is versatile desktop software designed for reading and configuring TempSen cold chain data loggers, and helping user efficiently view, analyze, archive and compare data collected from TempSen cold chain data loggers during transport and storage cycle. All data saved is stored in relational data base, which allows user to fast retrieve data using dynamic filter functions for further study, the rick set of analysis and viewing tool are available to bring you the visibility into your cold chain operations like never before, enabling best practices to be carried out to minimize risk and deploying correcting actions.

TempCentre 2.0 is built to comply with FDA 21 CFR Part 11 and cGMP, enhanced security mechanism offers complete user access control, data verification, electronic signatures disposition and audit trails, effectively ensures data security and integrity.

Features:

  • Powerful data analysis and viewing functions
  • Supports data comparison and reporting for up to 50 data records
  • Exports data into tps, PDF or Excel formats
  • Dynamic data trim using time marks placed on devices during recording
  • User administration and rights system
  • 21 CFR 11 compliance
  • Automatic online upgrade
  • Calibration Management
  • Compatible with all TempSen cold chain data loggers
small minnow

Senonics

Current Version: 1.1.0

DOWNLOAD FOR PC
DOWNLOAD FOR MAC

Download User Manual

Minnow

The Minnow comes with a very easy to use PC application.

The application is used for configuration of the logger, extraction of logger data, graphically viewing of logging data, spread sheet analysis of logging data and saving of logging data to file (typically in comma separated value CSV file format) for third party applications such as Microsoft Excel. The graphical user interface is completely intuitive in terms of configuring new devices and extracting logging data from a field device. When the user has multiple devices requiring the same setup then one can preload the application with a logger setup from a saved configuration file to help expedite the process and ensure all loggers get setup identically. The application does not require any driver installations to connect to your logging device. Just download the program from our home page, run it and then plug in you device. As simple as that! Currently the PC application is available for Windows XP, Vista, Windows 7, Windows 8 and Windows 10. It is also supported on Mac.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.