Free Shipping
on orders over $500

Lifetime Support
from the experts

Money Back Guarantee
Not happy? Send it back!

Have we lost our way when it comes to monitoring vaccine fridges?

We have been selling temperature loggers for vaccines for nearly two decades. Over that time we have seen a huge change in the way that vaccines have been stored.

I’m starting to question whether we’ve lost sight of what the problems were and why we do things.

The problems with the way things used to be

Twenty years ago it was not unusual to see vaccines being stored not only in domestic fridges but in bar fridges with freezers. What this meant was that we had vaccines that were being stored in an item where

“Strive for five” to the rescue

“Strive for Five” came along with the emphasis on trying to make sure that vaccines were kept at 5 degrees. At the same time they highlighted that the guidelines were about keeping the fridge between two degrees and eight degrees.

As part of the document they discussed the ways of making a domestic fridge suitable for use in storing of vaccines. It had tips about how to pack it up with water bottles to try and regulate the variations in temperature. It talked about using a min/max thermometer to make sure that you knew that the temperature was correct.

There was a very strong need to check the thermometer regularly because you were relying on a dial that you had absolutely no idea what it meant and to control a fridge where you could not see what the temperature was. If you adjusted the dial you had no idea whether or not you were making it warmer or colder.

As the temperature changed throughout the year, season to season, the performance of the fridge would naturally change as well.

All of these factors combined meant that it was critical to be monitoring your temperature daily. It was critical that you were using a max to monitor to check the temperatures because you needed to make sure that at all times the temperatures were within the range.

Temperature loggers were a great solution for showing what was happening within the fridge throughout the day. It provided more meaningful data than just a min/max temperature and often provided valuable data when things went wrong (and they often did).

What has changed?

Over the past 20 years we’ve seen a total ban on bar fridges with freezers. And to a very large extent, we no longer see domestic fridges being used.

Instead we see vaccine fridges being within the medical industry. This has automatically solved many of the old problems.

The benefits of a vaccine fridge

We now have a fridge with a built in computer. It’s now controlled to turn on and turn off at certain temperatures. Previously you never had control of the lower temperature, only the higher temperature. Now the same fridge has control of the highest and lowest temperature.

This means that a vaccine fridge will no longer accidentally freeze.

Add to this the fact that you’ve got a temperature display on the front of the fridge and your staff know all the time what the temperature of the fridge is.

But here’s the really big change – even if your staff did not know what the temperature was, the fact is that the fridge itself has a built in audible alarm.

Practically, this means as soon as it gets too hot or too cold it will tell you that there is a problem. Your staff don’t actually need to check the fridge anymore to see that there’s a problem because your fridge will do it for you.

All these extra features help ensure that the problems that we faced 20 years ago have largely been dealt with.

Then the question is …

Why do we check the temperature?

I think that there is still a huge benefit in having staff check the temperatures once a day to remind them that temperature is important. You want staff to know that they shouldn’t be leaving vaccines out that they know they shouldn’t leave the fridge door open, and that it’s important to put stock into the fridge as quickly as possible. It’s also important for them to know that if the fridge fails if the power fails that there is a critical issue at hand and they need to be considering what to do to keep the vaccines within the fridge safe.

This is about having the right culture. Just checking the temperature won’t create the right culture, but if you have the right culture, it will help support it.

Are temperature loggers are obsolete?

There is still a key role that temperature loggers play in the monitoring of vaccine fridges, but it’s no longer to tell the person whether or not the fridge is okay because the fridge is largely doing that itself.

Instead, the roles of the temperature logger are.

  1. To prove that everything was okay in the fridge.
  1. To give a detailed account of what went wrong if something went wrong. Remember it’s likely to be the fridge that told you in the first place that something went wrong, but it can’t tell you exactly when and for how long.
  2. The temperature logger acts as a policeman. What I mean by that is the temperature logger is a method of validating whether or not your fridge’s temperature is actually correct. There is a chance that your fridge is monitoring the wrong temperature therefore controlling the wrong temperature, and therefore the fridge will be at the wrong temperature.

Then the question is…

How often do we have to check the temperature logger?

There is a big push in the industry to be checking the temperature logger once a day because that’s how often we used to have to check a min/max thermometer.

Here’s the problem – the reason why we were checking a min/max thermometer once a day was because we had no idea what the fridge was doing.

We had no idea if it was failing and we had to be finding that information out as quickly as possible so as to not give too many people vaccines that have frozen and become ineffective.

Now we’ve got a fridge that does all of that.

Then the question is…

How often do we have to police the police?

Any other industry would say that you need to validate a thermometer or a temperature logger typically once a year. The assumption is that a temperature monitoring device is basically fine and just needs the occasional checkup.

Why are we double checking vaccine fridges every single day when the norm within the temperature monitoring industry is typically once a year?

We’re now policing the police once a day just to make sure that they haven’t drifted off. We’re hyper paranoid!

How often do we have to validate that the fridge is doing everything correctly?

Or putting it another way…

How often do we need to download the results from a logger?

In theory you could do it at each audit. Most loggers don’t have sufficient memory and so would require a download prior to overriding data. Once a month or once every six months and you will have the information you need.

I do not recommend that because one of the biggest issues that we still have with temperature loggers is that the battery will fail and you will lose data. You want to download your data frequently enough that you have enough information to prove that your fridge is working effectively.

Practically we advise people to download the results once a fortnight, week or month.

And yet there is a demand to download them once or twice a day.

My question is “have we lost our way?”

Have we become too paranoid?

Putting in place a daily check based on the way we’ve always done things means we have actually lost sight of what the problem was that we were trying to fix. Instead, now we’ve got a process that is so much slower and more cumbersome than it was 20 years ago. We’re penalizing people for using a temperature logger when it’s meant to be making life easier.

Let’s use a bit of common sense and work out what we are trying to achieve.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.