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Installing eTemperature – Windows Security Issues

95% of our support calls have to do with installation issues. 95% of those calls are solved by running the software with administrator rights.

It looks like Microsoft has chosen to throw the baby out with the bathwater. Not only do they stop malicious software from running, they stop anything that is slightly unusual. Since eTemperature wants to talk to a USB device it is a freak and is often blocked.

What I find really odd is that Windows will allow people to plug in a USB drive (one of the prime virus sources) but won’t work with safe hardware. To make it worse, I have seen the same issue with main stream printers.

The solution is quite easy:

  1. If you work in a large organisation with an IT department, get them to login and do the following.
  2. If you have to login, ensure you login with the administrator account
  3. Install the software before you plug in the reader.
  4. Plug in the reader and go through the process of finding the driver.
  5. Depending upon your operating system:
    • Right mouse button click on the eTemperature icon and select “Run as administrator”, or
    • Right mouse button click, select properties. Either press the “Advanced” button or go to the Security tab. You should find a “Run as administrator” option somewhere. Turn it on.
  6. Make sure that you get all the way to having eTemperature “waiting”. This includes the unlock code process if it is displayed.

After that you should be able to log in as yourself and not have to worry about doing the above again.

In some cases there remains an issue. Logging in as administrator is fine, but logging in normally still has a problem. Unfortunately at this point it is up to your IT department to work out which security setting they have used that is stopping the software.

So if you are having issues installing eTemperature or running it the first time, ensure you are running it as administrator. It will normally get you past all the problems.

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.