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Food Sniffer Channel 7 News Response

This week we were interviewed in regards to the Food Sniffer.

With over 1 million live views, 400,000 Facebook views and 4,000 Facebook comments, we have identified the top 10 most popular responses to the Food Sniffer.

1. “I already have one. It’s called a nose”
This comment was often quickly answered by someone without a sense of smell commenting on how not everyone has that luxury.

2. “This will make people even more stupid”
This comment was typically followed by a sequence of comments that demonstrated that stupidity did not require a Food Sniffer to exist. They were often the most “dynamic” discussions to read.

3. “I can eat anything”
The fact that they are still alive is proof that food poisoning is a myth, or at least just a problem for lesser people.

4. “It’s too expensive”
Price is a relative thing which really just means that they like the idea but wouldn’t spend their money on it. If it was built into their phone then they would use it. One day it will be and they will be happy.

5. “I love it but it’s too expensive”
This is a little better than 3, and is probably a vague hope that by saying this in a public forum the price will halve overnight. Unfortunately I can’t discount the price but I can offer them a free copy of The Rotten Food Cookbook.

6. “xxx must have one of these”
This was REALLY common, and I think is more a comment about xxx than the product. Apparently there are a huge number of people who like to inflict food poisoning on their peers or family, or people who discard a large amount of food.

7. “xxx buy this for me for my birthday/Christmas”
There appear to be a lot of birthdays coming up soon and hopefully there will be less food poisoning afterwards.

8. “Pity it doesn’t work on…”
Yes, there are too many causes of food poisoning and there is also a very strong desire to carry this into every restaurant.

9. “Wish I had one of these last week/month/year”
What they don’t know is that they will also wish that they will have one next week/month/year. The biggest motivator to avoid food poisoning is having had food poisoning.

10. “I need one of these”
People taking ownership for their own wants or disasters.

 

Fortunately most of the responses were positive and it was a great success. Grab your own Food Sniffer and make up your own mind.

 

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.