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Christmas Email Response

Thank you to everyone for such a great response to my Christmas email. I was amazed at how many people read all the way to the end, including the “legal disclaimer”. At the same time it was interesting how many people automatically skip it as if it were invisible. I guess it goes to show, if you don’t want someone to hear something than say it every single time.

From Nat

This is by far and away THE BEST end of year email I have EVER read!
Thank you for the massive chuckles!

Merry Christmas to you also, and I’d just like to add: the offer of a free book really does sweeten the deal, but that email really was a gift.

Have a lovely break and I hope no-one makes you drive the 10 minutes for an urgent call!

Thanks for making my day!
Regards,
Nat.

PS I don’t usually read the fine print at the end, but the first line caught my attention!

From Jessica

It was a pleasure reading your hilarious way of saying you guys will be close for the holidays.

From Vanessa

Hi Shane,

Love the Christmas email! And the end note. Hope you and your family have a Merry Christmas and Happy New Year!

Kind regards,

Vanessa

From Lois

I never read the bottom stuff but loved your tongue in cheek so much i read every word to the end 🙂 such a refresshing change. Have a great cmas break.

From Mahen,

Hi Shane,

Thank you very much for your email this must the 1st email that I have received from a company where it seems you are very passionate about your business.

I wish you all the very best and may your company go further and further next year.

Kind regards,

Mahen

From Sally,

I am loving the intent, humour and planned outcomes of your Christmas message.

Wishing you a safe happy and drive free season!

Regards
Sally

From Rod,

I enjoyed it glad to see not everyone has lost their sense of humour.

Have a safe and happy Christmas

Regards,

Rod

From Jacki,

Just would like to say thank you for your email, I loved reading it & it gave me a good chuckle! I read all the way to the bottom (my favourite part)

From Anne,

Yes, I read to the bottom of your email and found it all highly amusing!
Have a Merry Christmas (and I hope that you don’t have to drive that 10 minutes into the office to do any urgent orders… especially if they are not actually urgent!).

Kind regards
Anne

From Steve,

Yes I read the bottom bit and loved it. Does it have copyright…..

Regards,

Steve

From Stella,

Hi Shane

I read the bottom of your email.

Do I get a free Rotten food cookbook.? It sounds awesome. lol

(later replied saying: Awesome I cant wait.
Is it written by Gordon Ramsay after visiting the run down restuarants. )

Stella

From Emma,

Hi Shane!
Thanks for your email letting us know you get time off. We are open and on call almost 24/7 – just in case you need anything from us, we will still be here.
As for this: “This email is intended for its recipients which is fairly obvious. If you have received this email accidentally then you will probably just hit delete anyway, or have it clutter up your inbox. Try to avoid damaging the environment by printing 50 copies of the email accidentally. Does anyone ever read this at the bottom of emails?”
of course we do read it.

The email was gripping, edge of my seat material, and the best Christmas shutdown email we have clogging up our inbox and now deleted folder. Nothing like a bit of Christmas Cheer! But no one wants to pay $6 postage for a book about rotten food…. Surely.
Hope the season is festive, and the jolly old man brings you something special.
Happy New Year,
Emma

From Annie,

Great e mail Shane
You had me and I usually delete
Very entertaining
Have a wonderful Christmas and congrats on the empty inbox
Cheers
Annie

From Allan,

If you’ve had less than 10 responses then you can send me a free cookbook

I’d be interested to know how many, if anybody bothered to reply

Enjoy the break!

Cheers,
Allan.

From Someone,

Love it! Much better than all the soppy emails from people we don’t know. Have an awesome Xmas Break!!

—

From Someone Else,

I read the bottom on occasions!

—

From Jill,

Classic email Shane loved it. Have a wonderful break and have a great Xmas and New year
Cheers Jill (across the ditch)

From Col,

Hi Shane,

Thanks for your warm wishes and prompt service over the last year,

P/s you could never offend this old fart

Col

From Alvin,

LOL nice one, I read the whole lot, you’re going to have to send me a copy of your rotten food cook book J

Kind regards,
Alvin Wilson

From Patrick,

Ha, love it.
Yes I read the ‘fine print’.

Is there a ‘subscribe’ button instead?

Have a safe Chrissy.

Regards
Patrick

From Margaret,

Hi Shane and the Onsolution team,

I am glad to hear you have dusted off the Santa suit and beard to promote your book. Thank you for the laugh, it has helped lighten up our day.

Best wishes for a Merry Christmas and a Happy New Year

Kind regards,

Margaret

 

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.