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It’s in your HACCP plan and you know it’s important – that’s why you put your, er, top people on the job. And just because the kitchen is a madhouse, doesn’t mean it’s not getting done when it should, right? They’re not just writing down 3° on the log whenever they remember? Hmmm… There […]
The news today is reporting a story about two people who have died from listeria infection. Ten people in total have been affected by this outbreak, which has been linked to rockmelons from a farm at Nericon in the Riverina in NSW. Every year in Australia, about 150 people are hospitalised with listeriosis and about […]
It’s Valentine’s Day. What better time to do something special for your fridge? [row] [column medium=”6″] Upgrade your vaccine fridge logger We have a new stock of the premium vaccine fridge replacement logger with … Replaceable Battery Visual Temperature Display Audible Alarm Huge Memory MORE INFO [/column] [column medium=”6″] “Set and Forget” logging with a […]
Imagine something small enough to fit on your hand that could raze your business with the flick of a switch. For The Burger Bar in Albury, that’s exactly what happened back in January, 2010. It destroyed the business, and the impact it had on the owners was also devastating. In the process it also gave […]
What is the danger zone for food temperature? It’s a very simple message, but critical to food safety. This short explainer video covers the food temperature danger zone and the obligations on restaurants and cafes. It would be great if you shared the video with friends to help get the message out.
We were asked the simple question “When receiving frozen food, what is the acceptable temperature?” I could give a very simple answer of “below -10°C” and leave it at that. But there are a number of issues you should also consider: 1. How do you measure the temperature? If you are using an infra-red thermometer […]
Ever wondered if your dishwasher or glass washer reaches the temperatures that it is meant to? There is a simple method to accurately check the temperature. The Thermocron TCX a high temperature data logger can withstand temperatures up to 125°C Simply set up the logger using eTemperature to record how often you want the temperature […]
OnSolution has a food safety data logger that is the size of a credit card. It is ideal for use in cafes, clubs, restaurants and any food preparation area. The LogTag Food Safety Logger is set up using analyser software. In the set up you tell the logger how often you want it to record […]
Cakes must be kept in a temperature and humidity controlled environment. Did you realize that the humidity will affect a cake, the icing and the cream filling? OnSolution has the perfect logger to ensure that the temperature and humidity is perfect for the storage of cakes: The LogTag HC. Too high humidity will make the […]
I pity the food preparer who has made headlines by forcing Greg Norman to withdraw from the Australian PGA Championship because of food poisoning. The reports have not suggested the source of the food poisoning, but it is an unenviable position. OnSolution has a range of temperature loggers to ensure that you know the food […]
KEEP OUT OF REACH OF CHILDREN
Clever Logger and LogTag loggers contain small batteries. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.