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Can I give you a call?

Is it just me getting flooded with these "Can I give you a call?" emails?

And the text is always the same, despite coming from so many “different” companies:

I wanted to reach out to you one last time to see if you would be open to hearing more about our lead generation and appointment setting solutions.

Are we good today at 3 PM? Please advise if you would prefer another date and time.

Looking forward to hearing from you.

Some Business Development Manager in Asia

To save time replying each time, here is my universal reply...

No, I am not open at all to hear more about your lead generation and appointment setting solutions.

We are not good today at 3 PM.

No I would not prefer another date and time.

Because if this is your lead generation and appointment setting solutions, then it is BAD.

Your emails are SPAM. Your copy is DISCEPTIVE. Your assumptions are PRESUMPTIVE.

And if I hate what you are doing, why would I subject my potential clients to this?

Go away. You are not welcome here.

I am looking forward to never hearing from you again.

But am I too harsh?

I sell a product, and I know that the way to do marketing is to get in front of your target audience, and I am their target audience.

But then I personally believe that online marketing can’t be like the old days of bad TV ads. We can’t just annoy customers until they eventually remember us and engage with us. 

Instead we need to add value. We need to help people with their day, either with knowledge, reminders or maybe just a little bit of humour. 

And here is a company promising that they can do lead generation, and they do it by annoying the proverbial out of me. Having responded to one of these ads before, I know their methodology is cold calling and they are flogging off a call centre somewhere.

So why use spam to promote call centres? It would imply that their call centres are less effective than spam. Let me just repeat that to be really clear:

Call centres are less effective than spam

And that is kind of ironic, because the most valuable thing I have is time, and you are asking me to give you time to be told how I should be trying to waste my customers’ time with a method of marketing that is less effective than spam.

No, I don’t think I am too harsh.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.