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It amazes me how many cafes turn away customers. These are customers who have walked into the cafe, know what they want, and when they get to the counter they are told they are not wanted. They are given two options – buy more or leave. Who would be game enough to demand more […]
LogTags are very easy to use, but there are some common mistakes that we hear about all the time. A lot of these have come from people writing procedures who don’t have all the facts. Have a look through these common mistakes and see if any of them are happening in your organisation. MISTAKE #1 […]
Australian Business Week Tutorials Before I begin, I just want to say this is an unofficial set of videos that we made. We did it because we really like Australian Business Week (ABW) and think that it is teaching our school children some invaluable business skills. I’m a volunteer each year and help with the […]
When you pop your LogTag into the Reader, the LogTag Analyzer software should automatically download the data and show you a graph of temperature data. But what if it doesn’t? Here’s how to troubleshoot. Step 1: Check that you only have one instance of LogTag Analyzer open If the LogTag Analyzer software is already running […]
Thank you to all of my sponsors This year there were 46 riders and we managed to raise over $300,000 in sponsorship. All of that money is going straight to the orphanages. A great part of the ride was actually visiting 3 sites that are supported by Hands Across The Water. This post has all […]
Last week a Labor politician described a single tax rate for $40k and $120k as unfair. When it comes to income tax, what is fair? It turns out that a “fair” tax system is not what we want anyway.
This post was written as I was designing my first quiz… Which means that when you get beyond this intro, the rest is in chronological order. You can find the end result at: Food Safety Quiz This is my journey to get there… My Quiz Needs I wanted to create a Food Safety Supervisor quiz. […]
If you think that a bout of food poisoning is just a bit of vomiting and diarrhoea, then you may be in for a bit of a shock.
Here are 3 compelling reasons why every business owner should fly to Thailand and ride 500km through blistering heat and smothering humidity.
As I rode 500km with a group of 48 business owners, I discovered that true leadership isn’t always found up front. It is one thing to be first across the line, but is that what makes a true leader?
Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).
Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.
Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.
Shipping insurance is 5% of the cost of the goods.
Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.
Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.
For large orders our staff may also ask if you would like shipping insurance.
If you would like shipping insurance on an order you are placing with us, just ask.
Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.
If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.
The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.
Alternatively you can prepay by direct deposit or credit card.
If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.
It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.
For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.