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Arrow Scientific

Arrow Scientific were one of our original distributors. They have a slant towards labs and people in white coats, but their products are ideal for everyone from the grower right through to the restaurant, café, or shop.

They sell our Thermocron and Logtag range of temperature loggers.

They are located in Lane Cove, Sydney.

From their own web site:

HACCP is fundamental to food, beverage, pharmaceutical and cosmetic manufacturers. Arrow Scientific offers smarter tools for HACCP monitoring to guarantee food safety and quality.

Arrow Scientific provides testing laboratories with complete systems for testing of bacteria as well as allergens (gluten, peanut, etc), mycotoxins, antibiotics, anabolics and other chemical contaminants.

Rapid tests for Salmonella, Listeria, E. Coli, Campylobacter and Staphylococcus Enterotoxin (SET) are available. Various high quality products for hygiene monitoring and general microbiology are also available. For media products, like agars and plates, Arrow Scientific has a complete range for HACCP.

The issue of Food Safety & Contamination has the potential to close down a food processing company. Not only is cleaning, sanitising and sterilising of crucial importance within all food manufacturing facilities, the VERIFICATION of these processes is necessary under FSANZ Food Standards Code 3.2.2.

Legionella is one of the most serious water contaminants, especially in air conditioning systems. Arrow Scientific offers the sensitive FISH test from Vermicon for quick and accurate Legionella determinations.

Other products using the FISH technology are an alicyclobacillus method used, for example, for fruit juices, a method for beer spoiling bacteria and tests for highly fermentative yeasts.

Arrow Scientific’ product portfolio also includes a broad selection of distribution products. Brands of world renown in product monitoring, like Petrifilm from 3M are available through us.

Arrow Scientific also possesses unique expertise in the quality monitoring of milk, wine and other beverages, including a wide range of tests for acids and sugars.

Arrow Scientific now has a range of tests for water-soluble and fat-soluble vitamins.

Arrow Scientific also offers a range of physical tests such a texture analysis, viscosity, powder flow, non-destructive oxygen content, packaging integrity and water activity.

For temperature and humidity, Arrow Scientific has meters and data loggers.

Our software includes sensory panel data acquisition and analysis, multivariate chemometrics, Design of Experiments and HACCP planning and data collection.

Finally, we offer a range of laboratory scale equipment suited to most Product Development budgets and needs.

We trust that at Arrow, we can provide your company with the HACCP monitoring tools you need.

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.