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5 Mistakes Using A LogTag With A Vaccine Fridge

LogTags are very easy to use, but there are some common mistakes that we hear about all the time. A lot of these have come from people writing procedures who don’t have all the facts. Have a look through these common mistakes and see if any of them are happening in your organisation.

MISTAKE #1 – Not starting a new LogTag

LogTags are shipped switched off to save the battery. We get a lot calls from new customers saying “I pressed the Start button and nothing happened”.

Before you can use your new LogTag, you must configure and start it. But don’t worry, it’s very easy to do.

  1. Download the software from the LogTag website.
  2. Follow the instructions on this page to configure the LogTag for the first time.

If you get stuck at any stage, just call us on 1300 30 33 34 and we’ll talk you through it.

MISTAKE #2 – Not configuring the LogTag to “roll over”

There are two ways that LogTag memory can be configured. In the first, the LogTag will record until its memory is full and then stop. In the other, the LogTag will record until the memory is full and then overwrite the oldest data with the new data – this is the one we want.

Make sure you choose the option that says “Record reading continuously, overwrite oldest when memory full”.

MISTAKE #3 – Not checking the LogTag for alerts

LogTags display visual alerts when things go wrong. On models with LED lights , the red Alert light will be flashing if there is a problem. On LCD display models, there will be a cross in the top left corner, instead of a tick.

You should check your LogTag every time you go to the fridge – at least twice a day. And each time you check the logger, press the MARK button. This will leave a pink Inspection Mark on the results graph. If anything goes wrong, this will help you prove that you were regularly checking the fridge.

LogTag Graph showing Inspection marks and download marks
A section of a results graph showing the pink Inspection marks (made when the MARK button is pushed) and a red Download mark (created automatically when the data is downloaded).

MISTAKE #4 – Configuring the LogTag every time you download

Nooooo!

We don’t know where this came from but we hear it all time. Once your LogTag is configured and started the first time, you should never need to do it again.

Just pop it in the Reader, wait for the graph to appear, take it out of the Reader and put it back on the fridge.

That’s it.

MISTAKE #5 – Not updating the LogTag Analyzer software

LogTag release regular updates to the LogTag Analyzer software.

Download the latest version from logtag.com.au/software-registration/

LogTag with built-in USB

Quick Note for USB LogTag owners: In this section, I talk about putting LogTags in Readers. For you, this is the same as inserting the LogTag in a USB port.

Download a PDF copy

Download a PDF guide to stick next to your computer

DOWNLOAD

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.