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We are now introducing a range of first aid kits.

Why shoud you read this blog?

1: The laws changed last year regarding the contents of first-aid kits

This was mostly to do with trying to make a national standard but it does mean that if your first-aid kit is more than a year old, it may not comply.

2. The contents of a first-aid kit are often generic and not designed for specific locations like commercial kitches

Most first-aid kits are designed to handle a reasonable number of “likely” accidents. Kitchens are much higher risk areas and have a very high risk of cuts and burns. Your first-aid kit should contain extra items specifically for this. Also, blue band aids and finger cots are ideal for kitchens, but usually not found in most first-aid kits.

3: Not all first-aid kits are the same

A cheap first aid kit won’t contain the amount or variety of items that a professional first-aid kit will contain. Cheap kits often contain inferior quality knock-off products. You need to ensure that the kit is capable of looking after your staff.

4: There are products that allow people to get back to work sooner

A first-aid kit is primarily designed to stitch a person together long enough for the ambulance to arrive. There are some simple extras that can be included to help get staff back to work straight away.

Some things we noticed…

When we were investigating first-aid kits, it appears that everyone sells not one, but hundreds of different kits. They have very minor variations because that are all based on the same standard. They differed more on packaging than content.

So when we started distributing them, we standardised on 4 kits across the 3 different sizes. This may grow slightly but we wanted to keep it simple.

All the items in them are brand names where possible. This is to ensure that they are quality items and not cheap knock-offs. The kit price is slightly more because of it, but when it comes to the crunch the extra couple dollars are worth it.

So watch this space…

Over the next couple of months we plan on creating a new web site that will make it very easy to select the best first aid kit for your needs, and add the critical modules that will ensure your staff are kept safe and are able to get back to work as quickly as possible.

But before then, feel free to contact us on 02 9614 6417 to discuss your needs.

Why do we now sell first aid kits?

The progression of products went sort of like this:

1. We sell temperature loggers. No-one knows what a temperature logger is, so we need to find the people who would be interested in temperature loggers so we can tell them that they exist.

2. People who care about food safety would want temperature loggers. So what else do these people care about? Hand washing.

3. What great product can we promote for hand washing? Glitterbug Hand Washing Training products. Excellent.

4. Oh, look, we are selling a lot of Glitterbug. What else would someone who cares about hand washing want? Hand washing products!

5. What’s a really good hand washing product? The Deb range (Oxybac and InstantFOAM). Excellent.

6. Oh look, we can get First Aid Kits from the same supplier and people who care about safery, may want a good first aid kit.

So we now have first aid kits.

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.