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Are you after a job like this?

Local

Do you live in the Hills area and want to spend less than 15 minutes driving to work each day? Are you sick of commuting into the city, or watching a sea of red braking lights as you slowly meander home?

You make a difference

We sell some great products that save lives. They do it by avoiding problems. We stop food poisoning. We keep vaccines safe. We are changing the attitude of industries through our marketing, and we are saving lives with our products.

You will also be a part of a small team where you will be expected to “pull your weight”. Practically that means we want someone who is responsible and wants to make a difference. We want to give you the freedom and opportunities to use your skills and ideas to do just that.

You have "fun"

OK, maybe not “play video games all day” type fun, but I want a business where you feel happy and at home. I want you to be doing the type of work that you love doing, and where you enjoy your time.

And it is probably wise not to boast about how good you are at FortNite, or how low your golfing handicap is (see how I avoided any age limiting comments there!)

So what does the job do?

We don’t have a job description. What I know is that our team is overworked and you can be helping more than one of them. Here are the tasks that will definitely be a part of your job: 

Helping put orders together

This may be a major or minor part of your role. This is the “lower tech” aspect of the company, and if you are after a “routine” aspect of the job, this is it.

Technical support

We will train you on all aspects of the product, and much of the learning is done by following the stuff we already do. 

Support is done either via emails or on the phone. You will need to have good phone skills and be prepared to talk to customers!

This is possibly the most daunting aspect of the job and if you aren’t happy talking to strangers, then this isn’t the right job for you. If, however, you love helping people out of a pickle, then this is perfect for you.

"Sales"

I put “sales” in quotes because this isn’t a full on sales role. We need someone to answer questions, create the occasional quote (which takes 2 minutes), and do a bit of followup. 

We don’t do cold calling. You won’t be talking to strangers.

Unless you want to, and that’s your thing. 

Because we have an awesome product that makes our customers’ lives simpler and easier. We aren’t selling icecream to eskimos!

You will be doing parts of the above every day. You will also be the backup person for all of these when Amber is away.

But when you aren’t doing these tasks, you may also have the chance to do some of the following. This is where your skills and interests will determine how you will fit in best. We don’t expect you to do any/all of the following, but you may be interested in…

Content creation

Be it writing posts, making videos, or sharing memes. 

We have over a dozen web sites that we maintain and are begging for content. That’s not including our face book pages and our totally neglected LinkedIn page. 

Software Development

Or if you have programming skills, we may be able to have you do some coding on one of the half dozen projects we are currently working on. 

Web site design

Or play with our numerous web sites. They are all WordPress with an Elementor framework.

Sales

It may be that you have a passion for getting the message out there directly. I shouldn’t rule that out. It’s just that I find marketing so much easier. 

Skills needed

Local

Yes, I know “local” is not a skill, but it is a characteristic that we are after. So I will include it here.

And in case you miss it, if you live in “the Shire” or “the Gong” or “the City” then please don’t apply. We don’t want you! It’s not us, it’s you. Please save us rejecting you. It goes against both my environmental and business sensibilities to employ you. Save your self from the rejection and don’t apply.

Computer literate

We aren’t expecting Einstein, but we do expect you to know how to use email and a word processor. You need to know what the start button is, and how to turn the beast off. 

For the programming positions, we expect a tad more.

Very good English skills

This role involves phone support and writing emails. You need to have good English skills. 

We don’t expect Shakespeare, and in fact if you write like Shakespeare you won’t get past the resume stage.

And there’s a huge hint…spelling mistakes and a messy resume will mean you crash and burn. 

Initiative and responsibility

We want someone who “owns” their job and does what is needed.  We are after someone has ideas and is looking for a better way to do things. 

I don’t want to spend my entire day telling you what to do next (apart from the first couple of days on the job). 

Nice

Sorry, I’m over employing grumpy people. If you hate your job then don’t drag that into my office. 

If you hate other people, then don’t drag that into my office either.

And if you are intolerant then don’t drag that into my office. Because I can’t tolerate intolerant people.

 

Sense of humour

If you haven’t worked it out yet, there are some things I take seriously, and then there is everything else. 

Monty Python is regularly quoted. We don’t care if you don’t know any Monty Python, or dad jokes. We do care that you don’t have a sense of humour and feel they are beneath you.

BTW, the “I can’t tolerate intolerant people” was an attempt at humour. 

How to apply

If we need to explain how to contact us or how to find out more about this job, then you probably lack the computer competency skills and initiative that we are after.

Good luck. I look forward to hearing from you soon.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.