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Salmonella bacteria is found in the faeces of most birds – including chickens. When faeces comes in contact with eggs, the bacteria is transferred to the egg.

Only about 1 in 20,000 eggs have salmonella present on the inside, but a much larger number have the bacteria present on the shell. This can be transferred to the inside of the egg through cracks, or if a piece of shell is dropped in with the eggs when they are being cracked for use.

Cooking eggs will kill the bacteria but there are number of dishes, such as mayonnaise, tiramisu or “egg flip” smoothies, that call for raw eggs. If these dishes are made with a contaminated egg, they can quickly become breeding grounds for salmonella bacteria.

Here are our six top tips for protecting you and your customers from salmonella poisoning when preparing raw egg dishes.

Avoid “home grown” eggs

If you know you are going to be using eggs uncooked, make sure they come from a reputable supplier. Never make raw egg dishes from dirty or unstamped eggs. Save the home grown eggs for cooked dishes.

Never use cracked eggs

Salmonella on the egg shell can quickly travel through cracks in the shell and multiply in the egg itself. Throw away any egg that shows even minor cracking and treat spilled egg white from a cracked egg as infected. Wipe it up with paper towel rather than a kitchen cloth or sponge, and disinfect any surfaces that were in contact.

Store raw egg dishes below 5°C until ready for service

Bacteria growth is slowed significantly at low temperatures. After preparing the dish, return it immediately to the refrigerator until immediately before service. One of Australia’s biggest salmonella incidents was caused by a batch of aioli left out too long.

Don’t store raw egg dishes too long

Make a new batch every day.

Look for safer alternatives to raw eggs

There are commercially available egg products that have been pasteurised.

Acidify raw egg dishes to PH 4.2 or below

Using vinegar or lemon juice to reduce the PH level of your dish to 4.2 or below will create an environment that salmonella cannot survive.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.