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Recommended Loggers:

With Mango season fast approaching it is time to wonder how do I transport and store mangos to achieve both long term storage and maximum flavor?

The general measure of maturity of the fruit is when the fruit shoulders have risen above the stem end and there is a slight colour change on the first fruit of the crop.

Storage of Mangoes:
Once picked the fruit should be stored at 10°C and 13°C, with a relative humidity of 85 to 90% and . 5% CO2. The shelf life of Mature Green Fruit can be stored within this temperature range is 14 to 28 days.

While fruit is in this stage it must not be subjected to temperatures less than 10°C, as it can cause chilling damage which will affect taste and ripening characteristics. Also during transport, they must not be subjected to water of very low humidity conditions. Low humidity will reduce the weight of the mango. Mangoes also require fresh circulated air to prevent excessive levels of CO2 or ethylene.

Optimum ripening temperature is 20°C to 23°C. This will give best appearance, palatability and decay control.

Once fruit is ripe, the best storage is 7°C to 8°C. This is to maintain its ripeness. Once ripe, mangoes should be eaten.

Mangoes should have undamaged skin as any damage will significantly shorten their storage life.

To ensure that the correct temperature levels and humidity levels have been maintained, insert a temperature logger into the cartons of mangoes and download the results when the cartons reach the destination. Many of our customers are surprised at the adverse conditions that can happen during transport.

Visit www.onsolution.com.au for the latest in temperature loggers or contact us for a discussion and demonstration of how a temperature logger can assist your business by recording both temperature and humidity when you are not there 24 hours a day, 7 days a week.

Have your Mangoes arrive safely to market in the prime condition that they left your farm and have your customers return for more.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.