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Temperature data logger
Temperature data logger

We sell many different models, and while I wish I could just keep one in stock, I can’t. The reason is simple, the answer depends on what it is needed for.

Here are a number of key factors:

Required Temperature Range: Temperature data loggers have a key range that they were designed for. Most of the common loggers on the market are designed for -20° to about 40°C. We have units that will log all the way down to -80°C and others that will log all the way up to 140°C, but there is nothing that will do the entire range. More importantly, the extreme models are not designed for the mid-range, but are really good at the extremes.

Size: This is an odd one because we sell one of the smallest loggers on the market but at the same time will try to make it larger for customers. Some customers like something “substantial” to see or hold onto. Others love having something small and discrete.

Indicators and displays: Indicators such as LEDs, and displays showing the temperature are great for many customers. They give immediate feedback to the user that everything is OK or if there is a problem. For others, they use the temperature data logger as an audit tool and they don’t want other people to know that the logger has detected a problem. Or the temperature data logger is in a box and wil never be seen.

Battery life: The indicator/display comes at a cost, and that cost is battery life. There are units with replaceable batteries but they are typically in units that will chew through power within months or a year. We also sell temperature loggers that will last up to a decade with its built-in battery.

Sensor type: Most of our temperature data loggers have a built in temperature sensor. For some customers, however, they need an internal temperature to be made and so the option for an external temperature sensor is essential.

Cost: Gone are the days of a temperature data logger costing hundreds of dollars, but there is still a bit of variation from an entry level unit up to the top of the range.

There are some other factors involved, but these are probably the key differences. Which leads me to the two reasons for writing this blog:

1. If you ring up asking us for the best temperature logger then please let us ask you a couple of questions. That way we can recommend the best unit for you. That’s a question we can answer.

2. If you need any advice, please give us a call or email [email protected]. We will gladly discuss your application and provide advice on the best temperature data logger for your needs.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.