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Taking the hassle out of … hand washing training

 

You would think that everyone would know how to wash their hands. After all, it is one of the first skills we are taught.

And you would think that everyone would do it regularly because we all know that it is the right thing to do.

Can your staff wash their hands correctly?

Chances are the answer is “no”

 

The reality is that most people DON’T KNOW HOW TO WASH THEIR HANDS CORRECTLY.

Common mistakes include:

  • Only doing the front and back of the hands
  • Missing the wrist
  • Missing between the fingers, especially at the webbing
  • Missing around the nails and not using a nail brush
  • Missing around jewellery
  • Not using warm water
  • Not using soap or a hand wash
  • Not doing anything
  • Only wiping them on the back of their jeans

In fact, most people can’t wash their hands effectively. They leave critical areas covered in germs, and they will spread to other surfaces including food.

Does anyone wash their hands correctly?

I managed to find someone…

I remember doing a live demonstration at the Fine Food trade show a couple of years ago, and I found that chefs were absolutely hopeless at washing their hands. Can you guess the profession of the guy who did the best job? His hands were absolutely spotless. I mean immaculate. He had washed his hands perfectly.

Before I give you the answer, I will first pose the question…

 

How can you tell if someone is washing their hands correctly?

When seeing is believing…

 

The answer is simple, use a product like Glitterbug Handwashing Potion.It looks like a hand moisturiser and you have the person rub a small amount into their hands. In fact, people are much better at applying a hand moisturiser than at washing their hands.

You then get them to wash and dry their hands. What we are actually doing is seeing how well they can wash Glitterbug out again. We aren’t revealing germs, but pretending to be germs.

When they return, we use a UV torch to reveal the Glitterbug that remains. It glows under UV light.

And what we see is that the front and back of the hands are usually clean (except if you are a chef!!!) but when we shine the light on the wrist, webbing, finger nails and rings the truth is revealed.

Now they know they didn’t wash their hands properly. The proof is right there in front of them.

 Is it effective in changing how they wash their hands?

Absolutely!

Before using Glitterbug they believed they were doing a good enough job. You have just shown them how bad they are at washing their hands. They now know that they aren’t the hand washing legends they thought they were.

So now they are ready to listen to you explain how to wash hands effectively. They will be open to trying something different. Now a quick demonstration will watched by people who now appreciate what you are trying to show them.

And then get them to do it all again. A quick squirt of Glitterbug Potion (or not, since they still have dirty hands), and get them to wash their hands again and be retested. This time you will see a huge improvement – except for the one sceptic who does a quick job to see if the results are true.

 So who was perfect at washing their hands?

A hint…

 

As for the person who did the perfect job first time, here’s a hint – in which profession do you think that the people really know how dirty their hands are?

A second hint – it’s not the medical or hospitality industries.

 

Who knew how to clean their hands perfectly? Which profession really appreciate how dirty their hands can be? The answer is obvious when you hear it…

<<<SCROLL DOWN TO SEE THE ANSWER>>>

 

…the plumber.

Obvious really, isn’t it?

 

And why not catch my last post on taking the hassle out of monitoring temperature.

Or look at my next post on how to use Oxybac to wash your hands more effectively

 

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.