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When we decided to expand our business to include hand washes and sanitisers we discovered that there was a huge variety available. Unfortunately many just aren’t suitable for people who wash their hands regularly. We found one brand, however, that was ahead of the rest.

What is the difference between a hand wash and a hand sanitiser?

No, they aren’t the same!

Before I talk about OxyBAC specifically I need to clarify some confusion that many people have. It is the difference between a hand wash and a hand sanitiser.

A hand wash is used as a soap substitute and requires water. It is required to clean dirty hands. If you have dirt or oil on your hands, you must wash your hands and you must use soap or a hand wash. It will also kill germs.

A hand sanitiser is used to kill bacteria on your hands. It has the benefit that it doesn’t require water to wash it off, and so can be used anywhere. It is not, however, a substitute for washing hands when they are dirty.

So to be clear, we are talking about washing your hands at the basin. This is about ensuring your hands are clean and germ free.

 

Step 1: Bar of soap to a dispenser

Fixing some of the problems

Hopefully I don’t have to discuss why a bar of soap isn’t a good option in a commercial kitchen.

Soap dispensers solved many of the problems associated with the soap being in bar form. It could be conveniently located on the wall and was easy to use.

But like soap, it’s rough on your hands. If you were to wash your hands dozens of times a day (which should be happening in commercial kitchens) then your hands will soon be suffering.

And they often dripped and would leave a slippery mess behind. Soap in a wet environment like a kitchen is a recipe for disaster (and bad puns).

So a soap dispenser fixed some of the problems, but was far from a perfect solution. As people were expected to wash their hands more often, the problems became worse.

Being blunt, there are a lot of hand washing products on the market and many of them are bad for anyone who needs to wash regularly – bad for your hands, bad for your budget, or bad for the environment.

 

Step 2: A solution designed for regular use

Not harmful while still being powerful and fast

We finally found a great product that was designed for the one place where it is essential that staff wash their hands often, and that they do the best job possible – hospitals. But you can’t just take a hospital product and use it in a kitchen.

So when we heard that Deb were taking their range of hand washes and releasing one specifically for the food industry, we were interested. The result was OxyBAC.

Yes the name is a bit obscure and we can’t work out what it really has to do with washing hands in commercial kitchens, but you can’t judge a book by its cover.

 

The OxyBAC Advantages

Or “The OxyBAC Sales Pitch”

•             It works and it works fast: This is a serious duty cleaner and it gets to work immediately. In fact, the “Deb Foam Technology” (TM, you have to love the lingo) spreads faster than soaps or gels to assist in full coverage of your hands in less time.

•             It’s safe with food: It’s actually more than safe, it won’t taint the flavour of your food if it does come in contact with it. It is perfume free and dye free to ensure it won’t.

•             It’s safe for the environment: Most hand washes use harsh chemicals that are bad for the environment. OxyBAC uses hydrogen peroxide. Yes it’s a harsh chemical on germs, but it breaks down into water and hydrogen, both of which occur normally.

•             The dispenser is germ free: The wall dispenser has a special coating (that will last the lifetime of the dispenser) to kill germs. In fact it will kill 99.99% of germs within 24 hours. So rather than being a place where germs grow, it becomes its own clean zone

•             It’s reasonably low cost: I’m not saying it’s cheap. This is a good quality product, not a cheap and nasty product. But the small amount needed and dispensed means that it is cheaper than many of the options available in a super market.

Oxybac Hand Wash
Oxybac Hand Wash

 

Today’s Special

In the end, the final question is always “how much?”

OxyBAC is available in 1L cartridges for the wall mounted dispenser. Each cartridge is $28, or a box of 6 in only $118 ($19.70 each). If you buy a six pack we will give you the wall dispenser for free (normally $28).

The final part of today’s special is to provide free shipping, a saving of $15.

To take us up on this offer, you can:

•             Email [email protected]

•             Fax an order to 02 9614 6891

•             Call us on 02 9614 6417

•             Order Oxybac online

Next I will be blogging about InstandFOAM which is a hand sanitiser.

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.