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Full Review: LastPass

The LastPass Review is based on our 2 years of using the product. We like the product so much that we thought we would let you know about it. So we will briefly cover what it is and why you should use it and the benefits it has provided us.

What is LastPass?

LastPass is a single storage location for all your passwords.

When I visit a site that requires a login it will:

This means I only have to remember one password – for LastPass.

But then what about security? LastPass has many options including forcing the re-entry of the LastPass password each time (in case someone else jumps on your computer) and automatically logging out.

What this means is that there is a range of ease of use that is available from the “I really don’t care, just get me in fast” through to the “I’m paranoid, let’s play it safe”.

But the point is you only need to remember one password.

Sharing

LastPass allows me to easily share passwords with others. And once again, this has the range of options:

For us, we use other people to manage our web sites. This feature has allowed us to share the passwords with ease. It has also meant that we can bring on developers that we don’t know and give them temporary access without revealing passwords.

Form filling

One of my favorite features is the automatic filling in of forms. I have a profile with my personal contact details, company contact details,  personal credit card, and company credit card. I just select which profile I want to use and it automatically fills in all the details. This feature has saved me a huge amount of time.

Automatic passwords

As I mentioned previously, LastPass can also automatically generate those horrible passwords that contain a mix of upper and lower case and other characters.

Any problems?

It’s a little bit frightening looking at the list of sites that are recorded in my LastPass vault. In one sense it shows how critical a product like LastPassis, but at the same time that’s everything all in one place. What if someone gained access to my LastPass account. They would see everything.

So I’m still a bit paranoid and my bank account passwords aren’t in there.

And what if LastPass went out of business one day? How would I ever remember all my passwords, especially those long random ones?

The reality is that most sites will have a password recovery feature so it isn’t a huge problem (waste of time – yes, problem – no). But LastPass does have an export feature so it is possible to get a download of all the passwords. But then you have an unsecured file with all your passwords in it.

How much?

The great news is that the PC version is FREE. There is a cross platform version that costs a small amount, and an enterprise version.

So where to I get it?

If you haven’t clicked on one of the LastPass links so far, you can always get LastPass by clicking here

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.