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With our new PM settling in, we have promises that we now have a government that is listening to us, and will make life better. All will be good in the land, and with recent rain it appears that our PM can really deliver on the promises.

The problem is, we have heard it all before. Despite the rhetoric over the years, I haven’t seen much that has made life easier for small businesses. 

But to be fair, it is actually quite difficult to work out what things would actually have a big impact. We all talk about what is wrong, but coming up with a clear list of changes is actually really hard. Part of the problem is that there is always someone who wins, and someone who loses, and the media like to swoop in on the negative. 

So with that in mind, this is my top 10 changes I would do to help small businesses in Australia if I were PM. 

1. Australia Post and Imports

Australian businesses can not compete against China when it is possible to buy something on eBay and have it delivered for less than the price of postage in Australia. Additionally, if we were to ship to China, the cost is ten fold.

Change 1 is to have the true cost of delivery passed onto the sender or receiver and Australian businesses will be on equal footing with Chinese businesses.

2. Import Fees

If you import under $1,000, the shipment makes it in with no additional paperwork. If, however, you are importing over $1,000 then GST is payable and with it, some fees. Those fees (combined with courier admin fees) are nearly $200. That’s $200 of expenses. As a small business, these fees are a huge burden.

Change 2 is to eliminate the fees (not the GST) that are charged by customs and couriers when collecting the GST.

3. NBN

The rollout of the NBN was backwards. You were more likely to have the NBN in your area if you were unemployed and wanting faster video downloads then a business wanting fast internet access to do business. The government was buying votes with fast internet, rather then improving Australia’s productivity.

Change 3 is to ensure that every business district in Australia has access to fast internet. Change 3a would be to ensure that every school and library has fast internet access.

4. Education reform

Oh, where do I start with this one? High school – let’s be happy with kids leaving in year 10 to find a trade (because we also fixed TAFE). Spend money on public and private schools equally. Pay teachers more so we can attract and keep better quality teachers.Cut down on the paperwork for teachers.  

Put money back into TAFE and universities instead of bleeding it dry. Get it back to its roots of providing training. Let’s stop expecting them to play by the rules of a business, and instead use it as a tool to keep Australia productive. 

5. R+D Tax Incentive

In theory, the R+D Tax Incentive is there to help businesses take risks with research and development. 

The problem, however, is that it is a “refundable tax offset for certain eligible entities whose aggregated turnover is less than $20 million” and a “a non-refundable tax offset for all other eligible entities”. 

In laymen’s terms, that means that if you are a small business, you have to eventually pay it back, but if you are a big company, you get to keep it. So just as a small business is starting to succeed, they are slugged with paying the government back. Meanwhile the big boys keep the money and send it off-shore. Hardly seems fair.

Change 5 is to make the R+D Tax Incentive non-refundable for small businesses.

6. Proven business support

There are so many schemes out there to assist startups. What I have discovered, however, is that there is virtually nothing for an existing company that is growing. In fact things like the R+D Tax Incentive penalise a small business just as it starts to succeed. 

Change 6 is to put as much effort into growing small businesses as we do into start ups. Let’s encourage success.

7. Environmental backflipping

Is there global warming? Who knows (but I think yes). But what we do know is that dumping pollution into the water and air is bad, and we are destroying the environment. There are some things that, once lost, are lost forever. If paying a couple of dollars extra for energy means clean waterways then let’s stop complaining. Yes, businesses are going to pay a small amount more – but we are small businesses and our power bills are not our biggest expense. But the consequences of screwing up the environment and our future will be our biggest expense if we don’t watch it.

Change 7 is to make long term decisions instead of backing down for short term votes.

8. No income tests for payments

For some strange reason we think that it is wrong for people who are paying a huge amount of tax to be paid family benefits. We would rather have a complex system of calculating benefits, supporting a small army of accountants, and the ATO that is out chasing mums and dads, then actually just having a simple welfare system. 

My other reason for saying that we should keep it simple is because we are penalising people who are trying to earn more by working harder or smarter. When starting a business, most business owners fit into this category. They are also often employing people who fit into this category and they won’t work extra hours because of the loss of benefits.

Change 8 is to simplify our tax and welfare system and remove barriers to working.

9. Company Tax Rate

Let’s be absolutely clear – most small businesses don’t care what the company tax rate is. Stop pretending that changing it helps small businesses. It doesn’t. It only applies to “retained earnings” and most small businesses are lucky to be surviving, let alone retaining earnings. And to top it off, when you pay a fully franked dividend it all comes out in the wash anyway. 

Change 9: Stop talking about company tax rates like it is going to help small businesses.

10. GST

Finally I will drop in a very controversial idea – a flat 10% GST on everything. Let’s simplify the tax system and just have the one tax rate on everything.

And to compensate the poor who are now paying GST for essentials, let’s give everyone an annual handout. Once again, no income testing and added complexity – just a single handout. It will encourage people to get their tax return in, or be registered, or whatever is required to get the payment.

Change 10 is to continue to simplify our tax system.

The biggest loser

So what would the backlash be?

China won’t be happy and will complain about some Free Trade Agreement.

A couple of marginal seats won’t be bought off with the NBN so we could have a flip in government – again.

And the flat 10% GST is probably political suicide. 

So in the end the biggest loser would probably be my prime ministerial position. 

It’s a pity Malcolm didn’t have more of a spine when he saw the end approaching, and make the decisions that hurt. It’s not like he had much left to lose.

 

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.